Resident Care Worker - Outpatient Plus: Recovery House (Sankofa)

Job Responsibilities:
RESIDENT CARE WORKER
Outpatient Plus: Recovery House (Sankofa)
Wisconsin Community Services



WCS is a nonprofit human services organization that works with individuals to overcome adversity.

We believe that all services should be person-centered, strength-based, trauma-informed and culturally competent. We seek compassionate, highly motivated, talented candidates to join our dedicated staff.

Position Summary: This position provides supportive, recovery-oriented interaction and monitoring of individuals with substance use and co-occurring needs, residing in the WCS Recovery House.

Essential Functions:

• Monitor resident and guest activity to ensure safety at the Recovery House.
• Make hourly rounds to monitor the environment of the Recovery House.
• Act as a role model for residents and guests.
• Interact with residents in a recovery focused, strength based, trauma informed, and person-centered manner.
• Conduct regular wellness checks to ensure resident safety.
• Document all resident contacts and incidents in the resident's file.
• Use verbal de-escalation techniques (Vistelar), intervene as necessary to prevent harmful situations or behaviors from escalating.
• Utilize Motivational Interviewing, Trauma Informed Care, Strength-Based Recovery as primary skills/tools to enhance resident's participation and success.
• Record and relay resident inquiries to Program Manager.
• Responsible for responding to general inquiries (phone and door).
• Responsible for greeting guests and keeping check-in and check-out log.
• Maintain the security of the building and the sanitation of the building to ensure security and safety of all residents, staff, and public.
• Communicate (timely and accurately) all resident and facilities incidents to Program Manager.
• Assist residents with activities of daily living (ADL) as needed.
• Notify Program Manager of any emergencies and contact as needed.

Other Duties and Responsibilities:

1. Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications:
Minimal Qualifications and Salary Schedule:

• High School diploma/equivalency required

• No less than 1 year of experience serving adults with substance use and co-occurring needs. Additional education may substitute for some experience.
• Must be able to pass an agency background check, drug test, and caregiver background check.

Other Duties and Responsibilities:

• Other job-related duties as may be necessary to carry out the responsibilities of the position.

Other Job Information (if applicable):
Work Relationship and Scope:

Reports directly to Program Manager and Interacts and maintains good working relationship with WCS staff, residents, guests and the general public.


Personal Attributes:

Follow agency Code of Conduct and Core Values; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, residents and all external persons and agencies involved with service provision; positive attitude and interpersonal skills; dependable; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.

Knowledge, Skills and Abilities:

Ability to work in a diverse setting interacting with individuals with substance use and mental health needs. Must have good communication skills, be flexible, patient, and compassionate and maintain confidential information. Must have the ability to work independently with a minimal amount of supervision but must be a strong team player as well. Ability to multi-task, take initiative and apply knowledge to variety of circumstances.

Working Conditions:

Work is performed primarily in a transitional living setting with individuals residing at the Recovery House; individuals will be in substance use recovery and may have mental health needs.

Work week varies based on program needs; first, second shift, evenings and rotating weekend coverage is required.

Physical Demands:

Work activities involve movement within the Recovery House. Staff are required to go up and down stairs and lift/carry 20 pounds. Staff are responsible for general upkeep in the common areas of the building and can expect to assist residents with light housekeeping duties as needed.