Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

Supports the R&R Program by collecting, maintaining and reporting data and statistics on childcare requests, availability, and issues families may encounter when locating care. Coordinates respite care and/or emergency services, participant registration and enrollment, wait list management, development and dissemination of community childcare and parent resources and communications, and marketing efforts. These tasks are summarized below.

Informs and responds to inquiries regarding programs and services, waiting lists, events, policies and procedures. Supports the management of the online centralized request for care system to include the program waitlist and vacancies. Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to R&R components. Ensures participant registration and enrollment is complete and current. Ensures R&R records are accurate, up-to date and readily available.

Organizes flow of operational program processes in an office environment. Reviews and submits completed participant records to appropriate programs. Maintains office files and records. Prepares required daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures submission in a timely manner. Proofreads prepared correspondence and checks for accuracy Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved.

Maintains access and accounts to applicable waitlist and enrollment management systems. Monitors centralized request for care system to support childcare requests and assists with maintaining a current waitlist. Consults with families to assist in choosing child and youth programs and services that meet individual needs. Provides referral assistance for on installation and community-based childcare and youth program options. Makes offers for care in accordance with Department of Defense policy. Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel when appropriate.

Collects fees, administers charges, and records payments in accordance with proper procedures. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Receives annual cash handling training from local Human Resources Office. Responsible for monitoring all supplies and resources and notifying supervisor of items to be replenished.

Provides World Class Customer Service with an emphasis on courtesy. Assists CYP facilities with administrative duties as needed. Performs other duties as assigned.

Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by policy in the case of suspected incidents of child abuse and neglect.

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Must be 18 years of age and a high school graduate or equivalent. Three years' experience that demonstrates broad knowledge of administrative practices and principles. Skills to organize and coordinate multiple projects simultaneously. Skills to prepare documentation and presentations in proper format following rules of grammar and punctuation. Skills to operate a computer and associated equipment and software. Knowledge of a variety of support functions such as gathering statistical data, monitoring and managing reports on waitlist data.

Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age. Must pass a pre-employment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable disease. Must complete all DoD training requirements within the specified time including orientation, initial, and annual ongoing training requirements, and required certifications, if any. Must maintain current CPR and First Aid certifications. May be required to obtain a government driver's license and government purchase card. Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Competitive Pay
  • Comprehensive Benefit Packages
  • Marine Corps Exchange and Base Facility Privileges
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Competitive Pay
  • Comprehensive Benefit Packages
  • Marine Corps Exchange and Base Facility Privileges
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Varies - Review "OTHER INFORMATION"
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers
  
  Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
  
  Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
  
  Agency contact information
  
  
  
  CHERRY POINT MCCS
  
  Phone
  
  252/466-2301
  
  Email
  
  ombcpthr@usmc-mccs.org
  
  Address
  
  CHERRY POINT MCCS
  
  MARINE CORPS COMMUNITY SERVICES
  
  ATTN PERSONNEL OFFICER
  
  CHERRY POINT, NC 285335003
  
  USA
  
  Next steps
  
  All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Varies - Review "OTHER INFORMATION"


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Agency contact information



CHERRY POINT MCCS

Phone

252/466-2301

Email

ombcpthr@usmc-mccs.org

Address

CHERRY POINT MCCS

MARINE CORPS COMMUNITY SERVICES

ATTN PERSONNEL OFFICER

CHERRY POINT, NC 285335003

USA

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request