Retail Operations Manager

Job Summary
The Retail Operations Manager role requires meeting and exceeding field expectations with overall district responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Market Manager must have excellent customer service skills, the ability to identify, hire, train and manage talent and the ability to lead and develop others. Market Manager's must have strong performance management and coaching skills allowing ongoing development of their retail Sales Managers. This position will require working an in-store schedule and will be responsible for managing full-time Retail Sales Managers.

Essential Functions

• Manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field and home office leadership.
• Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high-quality full and part-time time Sales Managers, Sales Supervisors, and Sales Associates.
• Manages attrition through key performance indicators.
• Manages performance in the market to achieve all sales and customer service objectives.
• Manages all local marketing efforts within the geographic region of the assigned store.
• Responsible for inventory management for all locations assigned; Inventory ordering and receiving.

Supervisor or Management Responsibility/Decision Making Level

• Works collaboratively with in-store and field sales leadership to achieve all company objectives.
• Provides regular reports to senior leadership.
• Participates in and completes all required sales training and ensures all employees in market are fully trained at all times.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution of plan.
• Provides responsibility for distribution, tracking and retention of all team resources.
• Identifies trends and opportunities and utilizes for continuous sales and experience improvement.
• Responsible for all hiring, training, and performance management of store managers within market.
• Makes all hiring and termination decisions in collaboration with HR.
• Directly coaches and trains store management and sales representatives within market.
• Directly responsible for all retail operations within the assigned market.