Retail Store Customer Service Representative
Las Vegas, Nevada
Employer: Ashley Furniture Industries
Industry: Customer Service & Sales
Salary: Competitive
Job type: Full-Time
The Customer Service Representative provides exceptional customer care and helps to exceed customer expectations daily. This position performs daily sales order entry and payment processing, undertakes the store's administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business.
Scope:
Plant/Retail Locations:
All Ashley Retail Locations
Staff:
None
Expense Budget:
None
Complexity:
Makes non-routine choices within established precedent, considering objectives, under limited supervision; performs intermediate troubleshooting or analysis; problems require interpretation of data using generally prescribed procedures; frequent interaction to provide basic information and/or occasional interaction requiring detailed procedural explanations or technical responses.
Primary Job Functions
This section describes the primary /essential responsibilities that this job performs.
1. Provide an outstanding service experience for every HomeStore customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image.
2. Handle customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way.
3. Respond to customers inquiries regarding sales, billing and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers' service expectations professionally and with respect.
4. Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation.
5. Assist with store opening and closing procedures including cash balancing and daily checklists.
6. Provide clerical support for store administration and accounting functions. Handle telephone traffic and route calls using professional paging methods. Assist in the completion of daily sales and other store reports.
7. Assist with inventory and loss prevention processes. Participate in the bi-annual inventory process.
Job Title: CUSTOMER SERVICE REPRESENTATIVE - RETAIL
8. Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Secondary Job Functions
This section describes the secondary responsibilities that this job performs.
1. Maintain reliable attendance.
2. Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
3. Complete other assignments and special projects as requested.
Job Qualifications
Education:
• High School Diploma or equivalent, Required
Experience:
• 1 year of customer service experience, Required
Licenses or
Certifications
• None
Knowledge, Skills and Abilities
• Customer service skills
• Proficient math skills
• Proficient keyboarding skills
• Excellent verbal and written communication skills
• Excellent interpersonal skills.
• Strong attention to detail
• Effective time management and organizational skills
• Work independently as well as in a team environment
• Analytical and problem solving skills
• Maintain confidentiality
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Proficient computer skills, including experience with Microsoft Office Suite, internet
• Perform under strong demands in a fast-paced environment
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Display empathy, understanding and patience with employees and external customers
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Schedule Expectations
1.Flexible and willing to work extended hours when necessary
Job Competencies
1. Ethics and values
2. Integrity and trust
Scope:
Plant/Retail Locations:
All Ashley Retail Locations
Staff:
None
Expense Budget:
None
Complexity:
Makes non-routine choices within established precedent, considering objectives, under limited supervision; performs intermediate troubleshooting or analysis; problems require interpretation of data using generally prescribed procedures; frequent interaction to provide basic information and/or occasional interaction requiring detailed procedural explanations or technical responses.
Primary Job Functions
This section describes the primary /essential responsibilities that this job performs.
1. Provide an outstanding service experience for every HomeStore customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image.
2. Handle customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way.
3. Respond to customers inquiries regarding sales, billing and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers' service expectations professionally and with respect.
4. Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation.
5. Assist with store opening and closing procedures including cash balancing and daily checklists.
6. Provide clerical support for store administration and accounting functions. Handle telephone traffic and route calls using professional paging methods. Assist in the completion of daily sales and other store reports.
7. Assist with inventory and loss prevention processes. Participate in the bi-annual inventory process.
Job Title: CUSTOMER SERVICE REPRESENTATIVE - RETAIL
8. Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Secondary Job Functions
This section describes the secondary responsibilities that this job performs.
1. Maintain reliable attendance.
2. Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
3. Complete other assignments and special projects as requested.
Job Qualifications
Education:
• High School Diploma or equivalent, Required
Experience:
• 1 year of customer service experience, Required
Licenses or
Certifications
• None
Knowledge, Skills and Abilities
• Customer service skills
• Proficient math skills
• Proficient keyboarding skills
• Excellent verbal and written communication skills
• Excellent interpersonal skills.
• Strong attention to detail
• Effective time management and organizational skills
• Work independently as well as in a team environment
• Analytical and problem solving skills
• Maintain confidentiality
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Proficient computer skills, including experience with Microsoft Office Suite, internet
• Perform under strong demands in a fast-paced environment
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Display empathy, understanding and patience with employees and external customers
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Schedule Expectations
1.Flexible and willing to work extended hours when necessary
Job Competencies
1. Ethics and values
2. Integrity and trust
Created: 2024-06-13
Reference: 196742
Country: United States
State: Nevada
City: Las Vegas
ZIP: 89107
Similar jobs:
-
Guest Service Representative I PT w/benefits
Navy Exchange Service Command in Fallon, Nevada -
Medical Equipment Customer Service Representative
Rotech in LAS VEGAS, Nevada -
Medical Equipment Customer Service Representative
Rotech in LAS VEGAS, Nevada -
Medical Equipment Customer Service Representative
Rotech in LAS VEGAS, Nevada -
Customer Service Representative - Remote in Las Vegas, NV
UnitedHealth Group in Las Vegas, Nevada💸 $16.00 - $28.27 per hour -
Territory Service and Sales Representative
Ecolab in Las Vegas, Nevada -
Guest Service Representative-Hotel Front Desk - Day Shift
Atlantis and Monarch Casinos in Reno, Nevada -
Bilingual French Inbound Customer Service Representative
Wyndham Destinations in Las Vegas, Nevada -
Urgent Care Patient Service Representative
UnitedHealth Group in Las Vegas, Nevada💸 $16.00 - $28.27 per hour -
Customer Service Representative - Las Vegas, NV
UnitedHealth Group in Las Vegas, Nevada💸 $16.00 - $28.27 per hour -
Customer Service Representative
Papillon Airways, Inc in Las Vegas, Nevada -
Licensed Customer Service / Sales Representative
StaffMyAgency LLC in LAS VEGAS, Nevada -
Field Service Representative
Veolia in Winnemucca, Nevada -
Guest Service Representative-Hotel Front Desk - Swing Shift
Atlantis and Monarch Casinos in Reno, Nevada -
Customer Service/Inside Sales Representative
1100-Applied Industrial Technologies in N. Las Vegas, Nevada -
Guest Service Representative II (Night Auditor) PT w/benefits
Navy Exchange Service Command in Fallon, Nevada -
Bilingual Portuguese Inbound Customer Service Representative
Wyndham Destinations in Las Vegas, Nevada -
GUEST SERVICE REPRESENTATIVE II Full Time w/ Benefits (Night Auditor)
Navy Exchange Service Command in Fallon, Nevada -
Retail Store Customer Service Representative
Ashley Furniture Industries in LAS VEGAS, Nevada -
Customer Service Representative
Insight Global in Las Vegas, Nevada