We are currently looking for a Full Time Retail Supervisor to join our team located at Megastar Travel Stop.

Summary:
Manages the overall day to day operations of the Retail store at a facility level. Ensure inventory and profitability is operating at highest level of capacity.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains files, logs, and records
* Maintains confidentiality, security, and integrity of data and information
* Ensures employees and resources complete assigned training and development
* Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Prepares weekly reports
* Mentors, coaches, develops and assists in training in assigned area
* Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
- Participates in candidate selection process
- Assigns tasks and responsibilities of assigned staff
- Reviews and documents work effectiveness of assigned staff
- Coaches and corrects assigned staff through performance deficiencies
- Observes and documents work behaviors of assigned staff
- Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
* Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
* May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
* Manages and orders office inventory, equipment, uniforms and other operational supplies
* Manages assigned budgets - preparation, forecasts, expense management, approvals, reporting, etc.
* Plans staff to meet operational needs
* Stocks inventory; several times during shift by placing products on display shelf for customer availability
* Participates in job candidate interviewing and selection process
* All other duties as assigned

Competencies:
Essential:
* Must be able to manage budgets
* Follow instructions, written or oral
* Ensures compliance
* Adhere to all scheduling and attendance requirements
* Must be able to work quickly, efficiently and accurately
* Honesty, truthfulness, reliability, accountability
* Applies judgment to ensure monies are secure
* Read, understand and apply regulations and policies
* Understand, utilize and apply cash handling knowledge
* Knowledge of general office budgeting practices
* Organizes work and assigned area logically and orderly
* Filing skills
* Builds effective working relationships
* Individual or small group training on specific tasks or procedures
* Communicates verbally with team, departments, guests and management
* Keeps written records
* Prepares role specific reports

Skills:
Essential:
* Basic Computer skills
* Complete level 1 Core Leadership Training within 12 mos
* Printers and scanners
* Operate various money counting or tabulating machines
* Must be able to operate related office equipment
* Operate point-of-sale terminal

Experience:

Nonessential:
* 1 year directly related supervisory experience
* 2 years directly related experience

Education:

Credentials:
Essential:
* Pass gaming background check
* Pass general background check
* Standard Driver's License
* So You Want to Be a Supervisor training
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* Customer service
* Retail store
* Structured
* Team-oriented
* Computers, printers, phones
* Point-of-sale equipment
* Communications phone, computer
* Communications written, verbal
* Communication with groups
* Intent to sell, increase sales, excellent service
* Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
* Pass pre-employment drug test
* Sometimes bend, kneel, stoop, push, reach
* Hand-eye coord, reach and grasp
* Manual dexterity
* Operate normal office equipment
* Sometimes lift and or carry up to 25 lbs
* Light to non-strenuous work
* Standing up to 75% of shift
* Visual acuity for detail, distance, color, depth perception
* May work flexible schedule
* May work holidays