DEPARTMENT: PATIENT FINANCIAL SERVICES

FACILITY: Medical Office Building

WORK TYPE: Full Time

SHIFT: Daytime

HOURS:

SUMMARY:

Coordinates with various areas within the revenue cycle to ensure accurate and timely payment posting. Manages EDI for electronic 835 posting to ensure compliance with relevant regulations and for posting efficiency. Monitors and supports daily staff functions in all areas of customer service, payment posting and all aspects of self-pay collections. Assist in the development of policies and procedure and monitor compliance. Develops ongoing programs for staff development and training. Responsible for monitoring cash collections and other metrics related to self-pay billing and departmental KPI Metrics.

RESPONSIBILITIES:

* Keeps abreast of all pertinent federal, state and facility regulations, laws and policies as they presently exist and as they change or are modified.
* Ensures that the staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs. * Demonstrates age-specific skills as required by position.
* Offers suggestions on ways to improve operations of department and reduce costs.
* Attends all mandatory education programs.
* Improves self-knowledge through voluntarily attending continuing education/certification classes.
* Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
* Willing to cross-train in order to better assist co-workers and to provide maximum efficiency in department.
* Volunteers/participates on hospital committees, functions, and department projects.
* Manages resources effectively.
* Reports equipment in need of repair in order to extend life of equipment.
* Makes good use of time so as to not create needless overtime.
* Plans, directs, and supervises the daily operation of the PFS Cashier, Customer Service, Cash Posting and Financial Counselor staff.
* Assist the Director of PFS in creating and maintaining policies and procedure training manual for the assigned staff.
* Supervises assigned personnel; manages all aspects with regards to the training, evaluation, promotion, resolution of employee relations/disciplinary concerns.
* Reviews the current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
* Monitors daily operating activity and makes necessary adjustments in work assignments.
* Monitors daily operations related to file transfers between various vendor and PFS.
* Demonstrates the ability to provide excellent customer satisfaction and resolve any customer complaints appropriately.
* Demonstrates the ability to handle confidential information with discretion for the patient, family, and /or co-worker.
* Satisfactorily completes the competency checklist to include testing knowledge and skills.
* Reviews and approves refunds to ensure accuracy.
* Tracks and monitors KPI's.

EDUCATION:

* Bachelor's Degree

CREDENTIALS:

OTHER INFORMATION:

Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.