Revenue Cycle Specialist

Join, Stay, and Grow with Benchmark. Connect with your calling!

Job Summary

The Revenue Cycle Specialist reports to the Director of Business Admin Operations, with a strong relationship to the Senior Director of Financials Operations, Community Accounting, Corporate Operations as well as the DBA and Executive Director in each community being supported. This role focuses on revenue cycle activities and accounts receivable.

Principal Duties/Responsibilities:

• Manage and maintain the process for billing and revenue collection throughout the entire resident senior living life cycle.
• Ensure the accuracy, printing, and mailing all resident statements by the 20th of the month, if this dates fall on the weekend it will be the following Monday.
• Provide oversight and support to communities that have new/vacant DBA roles to ensure resident handling is complete (move in, move out, service changes) prior to statement distribution
• Serve as main point of contact for any resident payment and/or lockbox related questions or concerns
• Function as lead contact for resident payment portal (Rent Café) training and questions
• Process support tickets submitted via Sys-aid system related to the revenue cycle & online payment portal.
• Develop process improvements and assist with other opportunities to develop the role
• Develop and maintain documentation on systems and processes to be used for associate training
• Assist with various projects as needed e.g. annual rate increase process & new system roll outs
• Other related ad-hoc projects as assigned.

Job Requirements:

Education/Experience/Licensure/Certification:

• Associate or bachelor's degree in business related field preferred
• 3+ years progressive revenue cycle experience
• Prior experience with multi-site organization preferred
• Prior experience with printing and mailing large quantities of statements
• Prior experience with online bill pay system management

Required Skills/Abilities

• Knowledge of Microsoft Office as well as familiarity with the Internet and its search tools
• Proven multi-tasking capabilities
• Excellent problem-solving skills
• Strong organizational, oral and written communication skills
• Knowledge of Yardi, Modus and or Rent Café a plus
• Knowledge of office equipment and ability to trouble shoot problems

Get job alerts by email. Sign up now!