RF Support Engineer
Phoenix, Arizona
Employer: Apex Systems
Industry:
Salary: $23 per hour
Job type: Full-Time
RF Support Engineer
Growing advanced radio technology company needs additional support for their key clients. This position will work on a hybrid schedule conducting basic troubleshooting with equipment as needed. You will work with our team of experienced Engineers to deliver high quality support and advance your skills!
This position forms part of the Client Services Team and works closely with fellow Support Engineers as well as the Sales, Marketing and Development teams. This is a key and varied role requiring technical and strong communicative skills, product knowledge and experience and self-motivation to fit and work in a small company environment.
Skills and Experience needed:
Support Engineer will require broad technical RF and radio communications including LTE, pLTE, and NBIOT skills and solution knowledge. AMI (Advanced Metering Infrastructure and IP networking.
role will involve aspects of design, implementation, integration, testing and documentation of radio-based User Interfaces, Control and Configuration, Monitoring and Diagnostic tools, Applications and Protocols.
• 5 years' experience in a wireless/mobile communications system environment
• 2 years' experience in wireless communications product support role, including IP networking configuration and LTE
• Broad level troubleshooting of radio products and wireless technologies
The primary responsibilities of this position are:
- provide remote technical customer support including but not limited to providing investigation and diagnostics to ensure rapid resolution of any product or customer (RF) related issues and ensuring gained knowledge and information is captured
- perform hardware fault diagnosis and repair radio equipment to board level replacement where appropriate
- tuning and configuration of radio equipment
- record, update and respond to customer incidents, queries and other requests in the ticket management system
- provide onsite/in-field commissioning, site surveys and/or support where required
- provide customer acceptance testing ahead of the release of new/updated products
- provide after hours on call support (infrequent)
- provide customer, partner and internal product training, including contribution to development and maintenance of training material and frameworks
- provide other client services that are required from time-to-time
- provide or contribute to pre-sales activities, including but not limited to set up and reset demo equipment, perform demonstrations and customer lab testing
- perform other tasks and responsibilities from time to time
- travels, domestic and international, to assist other offices, partners/dealers and customers to provide support or training. desk logging, investigation and troubleshooting of issues reported by customer following an ITIL based standard.
Our company benefits include:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Growing advanced radio technology company needs additional support for their key clients. This position will work on a hybrid schedule conducting basic troubleshooting with equipment as needed. You will work with our team of experienced Engineers to deliver high quality support and advance your skills!
This position forms part of the Client Services Team and works closely with fellow Support Engineers as well as the Sales, Marketing and Development teams. This is a key and varied role requiring technical and strong communicative skills, product knowledge and experience and self-motivation to fit and work in a small company environment.
Skills and Experience needed:
• 5 years' experience in a wireless/mobile communications system environment
• 2 years' experience in wireless communications product support role, including IP networking configuration and LTE
• Broad level troubleshooting of radio products and wireless technologies
The primary responsibilities of this position are:
- provide remote technical customer support including but not limited to providing investigation and diagnostics to ensure rapid resolution of any product or customer (RF) related issues and ensuring gained knowledge and information is captured
- perform hardware fault diagnosis and repair radio equipment to board level replacement where appropriate
- tuning and configuration of radio equipment
- record, update and respond to customer incidents, queries and other requests in the ticket management system
- provide onsite/in-field commissioning, site surveys and/or support where required
- provide customer acceptance testing ahead of the release of new/updated products
- provide after hours on call support (infrequent)
- provide customer, partner and internal product training, including contribution to development and maintenance of training material and frameworks
- provide other client services that are required from time-to-time
- provide or contribute to pre-sales activities, including but not limited to set up and reset demo equipment, perform demonstrations and customer lab testing
- perform other tasks and responsibilities from time to time
- travels, domestic and international, to assist other offices, partners/dealers and customers to provide support or training.
- Point of contact for all post-sales systems and product support issues, queries and requests
- Install and commission system equipment according to the project brief, acceptance test plan, schedule, and debugging
Our company benefits include:
- 401K (The employer contribution will match 100% of the first 3% of the employee contribution and match 50% of 2% of the employee contribution)
- Health Insurance (we cover 80% of the base plan of medical, dental and vision for employees, and 50% of base plan, dental and vision for spouse and dependents)
- Personal Leave (15 days)
- Company holidays (12 days = 6 set + 6 floating)
- Sick leave (5 days pa - one hour of sick leave for every 30 hours worked as per Arizona Employment Law)
- BYOD (annual contribution $1,500 for laptop andcell phone)
- Mobile account contribution (~$23 per 2-week period)
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Created: 2024-05-19
Reference: 2029875
Country: United States
State: Arizona
City: Phoenix
ZIP: 85008
Similar jobs:
-
Engineering Safety Support Technician
Insight Global in Phoenix, Arizona -
OpenShift / Kubernetes Cluster Support Engineer
System One Holdings, LLC in Phoenix, Arizona -
Autosys & Database Application Support Engineer
Ascent Services Group in Chandler, Arizona💸 $45 - $50 per hour -
Technical Sales Support Engineer (Hybrid) AZ
Merck Group in Chandler, Arizona -
Engineer I - Runtime & Application Support
American Express in Phoenix, Arizona -
Desktop Support Engineer- ONI
Iron Systems in Scottsdale, Arizona -
Tactical Support Engineer
BlueWater Federal Solutions Inc in Tucson, Arizona -
MUOS Site Support Engineer
General Dynamics Corporation in Scottsdale, Arizona💸 $112829. per year -
Engineering Director, Web & Mobile Application Support
American Express in Phoenix, Arizona💸 $170000.00 per year -
Senior Application Support and Run Time Engineer - Site Reliability Engineering
American Express in Phoenix, Arizona💸 $110000.00 per year -
Supervisory Civil/Environmental Engineer (Deputy Director for Project Support)
Indian Health Service in Saint Michaels, Arizona -
Bring Your Own Device (BYOD) Support Engineer
Apex Systems in Fort Huachuca, Arizona -
Autosys & Database Application Support Engineer
ACS Group in Chandler, Arizona💸 $45 - $50 per hour -
Autosys & Database Application Support Engineer
Innova solutions in Chandler, Arizona💸 $45 - $50 per hour -
Desktop Support Engineer L1
Iron Systems in Tucson, Arizona -
TEMPEST / EMI- Engineering Support Specialist (NEW HIRE BONUS UP TO $10,000)
General Dynamics Corporation in Scottsdale, Arizona💸 $120698. per year -
IBM MQ / RDQM support engineer
System One Holdings, LLC in Phoenix, Arizona -
Supervisory Civil/Environmental Engineer (Deputy Director for Project Support)
Indian Health Service in Saint Michaels, Arizona -
Supervisory Civil/Environmental Engineer (Deputy Director for Project Support)
Indian Health Service in Saint Michaels, Arizona -
Field Support Engineer (Level I)
Orion Talent in Chandler, Arizona