Risk Management Specialist

Come join Intuit's Account Risk Management team as a Risk Management Specialist in our QuickBooks Risk Operations. We are seeking a highly motivated individual with a FinTech operation mindset and strong analytical skills. This exciting role will help power prosperity for millions of our QuickBooks customers around the globe, while mitigating fraud, compliance, and financial risks.

** This role is hybrid and will require 2-3 days in the office per week. Must be able to work Saturdays + Sundays and most holidays. **

Responsibilities

• Proficient in two or more areas of risk analysis (e.g., compliance policies, financial risk, or fraud risk)
• With capability in conducting fraud and compliance review of pre-qualified loans
• Uses judgment and experience to escalate only the most difficult or complex situations
• Manages lower-level escalations (internal as well as external)
• Process subject matter expert in two or more areas of risk analysis
• System subject matter expert in one or more areas
• Uses judgment and experience to escalate only the most difficult or complex situation
• Completes all assigned onboarding and loan application cases daily and maintaining the department established SLAs
• Manages the most complex cases where account risk indicators are not clear, or more than one type of risk exists
• De-escalates more complex customer situations
• Achieves a QA of 97% or higher consistently
• Effectively manages internal escalations from our Customer Care partners
• Participates in process and system improvement efforts and/or writes procedure documents and knowledge base articles