Description

RMA / Repair Technician

Position Overview
AVer Information Inc. is seeking an intelligent and responsible individual for our RMA/Repair Technician position. This individual will be responsible for RMA's and to perform the duties of a repair technician as well as other job related activities within our Operations Department. This role will report to our Sr. Warehouse Manager and work with our RMA (Repair, Merchandise, & Authorization) and Operations Teams. High attention to detail as well as excellent communication skills both written and verbal is essential for effective communication and success in this position. About Aver Information Founded in 2008, AVer is an award-winning provider of technology and video collaboration camera solutions that improve productivity, enrich learning and achieve great things. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do. To learn more about AVer visit our website at averusa.com.

Job Responsibilities

• Perform testing, repairing and refurbishing all products including Document Cameras, Charging Carts, SIU & Pro Av Cameras
• Responsible for the return process of all evaluation/demo units and credit processes
• Simulate, emulate and trouble-shooting customer's issue, and repair or replace the device back to customers in a timely manner
• Update Firmware and perform product burn-in on all products when needed
• Record and maintain RMA parts inventory accurately
• Request, prepare, pack and ship end-user's RMA parts inquiries
• Collect and provide feedback on product quality issues/new ideas to Product Management for product quality improvement
• Update RMA device serial number records in SAP
• Manage and coordinate shipping and receiving of return products with HQ
• Coordinate and collaborate return processes with Tech Support, Shipping and Financial departments
• Perform data analysis and generate daily and monthly RMA reports
• Cross train colleagues to share knowledge and expertise
• Other responsibilities as assigned

Position Requirements

Job Requirements

• BS/BA degree or higher preferred
• Minimum of 2 years' experience in a Customer Support / RMA repair role
• Knowledge in Electro / Mechanical repair
• Detailed oriented with great organizational skills and the ability to multitask
• Cooperative team player with a positive attitude
• Knowledgeable in Word, Excel, Windows 7/10, Mac OS, and SAP system
• Excellent written and verbal communication skills
• Self-motivated, a quick learner, enthusiastic and professional

Job Type: Full Time

Location: In office

AVer Information is an equal opportunity employer and we provide employment opportunities to all employees and applicants. AVer does not tolerate discrimination or harassment based on gender, race, color, religion, age, mental or physical disability, medical condition, genetic information, sex, sexual orientation, gender identity and expression (LGBTQIA), national origin, marital or domestic partner status, veteran status, or any other characteristic protected under federal or state laws or local ordinances or regulations.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.