Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Direct supervision of clinical staff within assigned areas to include remote locations
• Ensure compliance with Company policies, approved standards, and applicable laws and regulations; implement corrective actions as warranted
• Consistently model the organization's philosophy of customer service by demonstrating responsibility for improvement of operational efficiency
• Actively participate in recruitment, hiring, and orientation of all patient services center clinical personnel
• Proven management skills and sound, independent judgment. Initiative, organizational and interpersonal skills are a must
• Responsible for scheduling of staff, on call, holiday and weekend coverage; ensure appropriate and competent staffing is in place in all sites
• Utilize staffing model to ensure adequate and safe par levels concurrent with expense allocation
• Evaluate employee performance; discuss achievements and areas requiring attention with employee; submit recommendations (compensation/advancement/disciplinary action) to senior management
• Monitor staff compliance with ongoing education, training programs, and competency evaluations; document results and implement corrective actions as needed
• Orient new personnel to Optum policy regarding addressing/resolving ethical considerations in patient care
• Manage personnel records as required by policy
• Ensure care coordination between patient service center and associated homecare sites
• Manage the clinical operations and staff of the regional home care or diabetes center
• Manage the quality management process and activities of the patient services center and develop action plans with follow-up procedures and documentation
• Provide procedures and a system for staff communication that ensures coordinated implementation of plans of treatment and utilization of necessary services for comprehensive care of patients
• Ensure that any equipment and/or service problems are resolved in a timely and cost-effective manner
• Establish appropriate community awareness of services provided and accuracy of informational materials and activities
• Ensure senior management decisions and directives are carried out
• Additional duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current unrestricted nursing license for state of residence
• Current unrestricted nursing license for state of California OR eligible to obtain CA license
• 1+ years of leadership or supervisory experience
• 1+ years of obstetrical nursing experience
• 1+ years of diabetes experience
• Technology knowledge requirements to include desktop/laptop computer proficiency; use of analytical software, Microsoft Office, Outlook (internet and email). Attend in-services on applicable technology enhancements
• Proven ability to maintain clinical skills and required certifications, licensure, and the credentials
• Proven ability to participate in required continuing education, staff meetings, competency training, and assessments
• Proven ability to correctly operate multiple devices/systems
• Demonstrated ability to work with individuals with disabilities
• Proven management skills and sound independent judgment. Initiative, organizational and interpersonal skills
• Proven exceptional communication skills (written and verbal)
• Proven skills to deal with patient/family conflict resolution and grievances
• Additional state required qualifications may apply

Preferred Qualifications:

• BSN degree
• Masters degree
• Call Center experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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