Department : Medical

Position : RN-Telephone Triage and Clinical Operations support

Employee Category : Non-Exempt

Reporting Relationship : Chief Clinical Officer

Character Qualities:

• Alertness- Being aware of what is taking place around me so I can have the right responses.
• Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
• Flexibility-Willingness to change plans or ideas without getting upset.
• Sensitivity-Using my senses to perceive the true attitudes and emotions of others.

Position Summary:

Responsible for professional nursing care and related telephone triage assistance to Variety Care patients/families. This position provides support to the Patient Access Specialists as well as other licensed and non-licensed staff in the provision of patient care, which is primarily telephone use. The Telephone Triage RN serves as a patient advocate and educator, providing health and wellness teaching while collaborating with other members of the healthcare team to promote successful patient outcomes.

Primary Duties and Responsibilities :

Performs patient assessment/reassessment using telephone communication for established, approved protocols with the goal of guiding the patient to the appropriate level of care, based on their individual health care needs.

Provides individual patient/family health coaching focused on training and encouragement of the patient into a state of wellness.

Identifies patient's personal strengths to educate and recruit participation in improving and proactively maintaining their own health.

Teaches and serves as a clinical resource to staff, and delegates in accordance with the competency level of all staff members.

Serves as a preceptor/mentor to new staff and completes the appropriate documentation of orientation, training, and competency.

Communicates barriers and patient's health needs to the appropriate provider when indicated.

Interprets reports, data, and medical information to determine the needs of the patient.

Provides medication management teaching as necessary.

Accurately documents all patient interactions utilizing the electronic healthcare record (EHR).

Complies with all Variety Care policies, including those related to safety, privacy, confidentiality, and security of information.

Actively supports Variety Care Mission Statement, patient care standards and customer service standards.

Participates in organizational committees and focus groups as assigned.

Assists in the training and mentoring of the Patient Access Center staff.

Participates in clinic wide initiatives and staff training, as assigned.

Supports Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Works with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs.

Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.

Performs other duties as assigned.

Requirements, Special Skills or Knowledge :

Active Oklahoma Registered Nurse license.

BLS-HCP Certification.

Bilingual (English/Spanish) Preferred not required

Strong communication and interpersonal skills.

Excellent computer skills.

Preferred Requirements, Special Skills or Knowledge :

BSN preferred.

Essential Functions :

Able to lift a minimum of 25 pounds.

Able to sit/stay at desk for extended periods of time.