RTR Compliance Sr. PM, D2AS Device Safety \u0026 Compliance

Are you relentless in the pursuit of top-performance, eliminating waste, drafting detailed new policy, identifying root causes and implementing creative and scalable process improvements? Are you an exceptional senior program manager with proven leadership skills? Does the thought of launching a brand new, slightly ambiguous, multifaceted regulatory compliance program excite you? If so, you may have what it takes to succeed within D2 DSC.

DSC's four main programs detect, assess and route customer facing concerns that carry a potential risk to the Amazon brand, including, but not limited to, Device Safety, FDA Compliance, and Right to Repair concerns. The DSC Operations Team is a key POC for stakeholders such as D2AS ECR, Lab126 teams (QEM, Safety, MD-OCC, HW Product Integrity), and Reverse Logistics. The Device Retrieval Program within DSC facilitates the execution of device retrieval by contacting impacted customers to ensure a swift and positive retrieval experience.

The Right to Repair (RTR) Sr. PM sets the vision, direction, and roadmap for the RTR regulatory program governing policy for all of Amazon's 1P devices and supported accessories. Work is both tactical and strategic in that you will be setting the program and policy that DSC and ECR Operations teams execute against. You will own and manage the lifecycle of this and other complex initiatives. You will unblock teams across vertices and increase the speed of delivery results while balancing D2, Devices Org, and legal priorities. Must be able to force multiply and forge a self-sourcing path forward in difficult situations while making appropriate trade-offs between short-term vs. long-term needs. Ability to generate performance measures, KPIs, and ROI a must.

Key job responsibilities

• \tYou manage complex initiatives surrounding the global launch and scale of the Right to Repair Program in the US, EU, and beyond, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations. You work collaboratively with other DSC PMs/stakeholders and support shared goals to launch and improve the emerging Quality Program and existing Safety, Device Recovery, and FDA Programs.

• \tYou are accountable for the overall strategy of the Right to Repair program. You successfully manage all stages (from concept to delivery). Your program meets challenging business goals and/or shows measurable improvements in your customer's experience, business or employee efficiency or execution, compliance adherence, financial or other metrics, etc.

• \tYou understand the interdependencies of the business problems you help solve (e.g., aligned workflows, customer requirements, process limitations, legal and compliance requirements, program support, etc.). You influence team priorities and business strategy through data-driven contributions. You are able to make a case for project priorities, resource allocation, and/or appropriate program adoption, to achieve a desired business outcome, resolve a deficiency, or unblock delivery.

• \tYou communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with customers, stakeholders, and engineering teams.

• \tYour program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.

• \tYou are a simplifier. You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with.

• \tYou actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.

A day in the life

You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Bachelor's degree

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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