Sail point support Engineer(Fort Mill, SC )

Job Title : Sail point support Engineer

Location-(Fort Mill, SC )
Roles and Responsibilities

• Provide support fix and remediate Level 2 (L2) operations issues using SailPoint IIQ solution
• Performs IAM technical operations support and development including IIQ configuration changes monitoring responding to server events gathering IAM statistics and performing general maintenance by working with L2 and L3 IAM personnel and application collaborators
• Perform QA testing of development changes in SailPoint IIQ technology and production implementations.
• Manage existing IAM infrastructure and work with help desk and other teams to solve and resolve/ fix issues and bugs. Perform after-hours work as needed for production issue resolutions validations and/or deployments.
• Work with IAM leaders Enterprise Architecture and Business teams to identify new areas where IAM can be used and enhance IAM capabilities to address new business needs.
• Work with the client daily for looking after SailPoint production environment and other maintenance activities
• Work with offshore team to coordinate on ticket closures and other support activities
• Work with engineering teams in upcoming deployments and getting proper KT for the support related activities
• Provide metrics to the client on a weekly basis by coming up with status reports
• Participate in calls with different customers for upgrades/maintenance activities
• Participate in design discussions with engineering teams and provide productive inputs/feedback
• Provide on-call support weekday/weekends as per the client requirements

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer M/F/D/V

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
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About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.