Sales Experience Coordinator, NYC Center

About Us

Every person on the planet dreams of a better home. And at LIXIL, we're committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We're a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

Overview

Reporting to the Leader, Client and Customer Experience, this role is pivotal in creating an exceptional experience for our visitors at our flagship brand experience center located in NYC and supporting its operations. The coordinator will serve as ambassador of the facility and facilitate customer and event operations as well as administrative tasks.

Responsibilities

Guest Experience and Facility Readiness:

Greet guests upon arrival in our showroom.
Learn the motivation for their visit and provide a tour, product information, or align them with the appropriate team member to help them accomplish their goals.

Ensure all areas of the showroom are clean, properly displayed and quickly problem solve any necessary repairs or maintenance.

Communication Management:
Answer, direct, and track incoming phone calls and emails and manage events in
facility scheduling software platform.
Track and maintain showroom visits and other KPIs.
Manage customer sign-ins, appointments, and customer job folders.
Prepare and send pre and post visit communications, literature, thank you cards, and other materials to visitors.

Meeting and Event Coordination:
Book meetings and events.
Maintain the schedule for showroom events.
Work with the NYC Center Leader and Sales Experience Coordinator, to coordinate events, including invitations, food/beverage arrangements, and all aspects of event planning and execution.
Be on-site for events, including some evenings and weekends.

Travel Arrangements:
Schedule tours, arrange transportation, hotels, meals, and airfare for visitors.
Manage relationships with external vendors supporting activities, including hotels,
restaurants, and caterers.

Training and Development:

Participate in and lead some training sessions as appropriate.

Project and Report Assistance:
Assist with projects and reports, including the development of documents,
spreadsheets, and presentations.
Assist the NYC Center Leader with coordination, communication, and execution of the National Sales Conference.

Other duties as assigned.

Qualifications

Bachelor's degree or equivalent experience preferred.
Proven experience as a hospitality professional, production coordinator,
receptionist, administrative assistant, or similar role in a high-traffic, customer-
facing environment.
Availability to work evenings and weekends as needed for events.

Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) and CRM software.

Ability to manage multiple projects and deadlines simultaneously.

Professional and friendly demeanor with a customer-first attitude.
Strong interpersonal skills and the ability to build relationships with clients, vendors, and team members.

High level of attention to detail and a commitment to excellence.
Ability to work independently and as part of a team.
Knowledge of the kitchen and bath industry and high-end plumbing products is a plus.

Hiring Range

The Hiring Salary Range for this position is $50,000- $75,000 annually. (Salary offer to be determined by the applicant's education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.)

EEO Statement

AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL's request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place.

Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.