Sales Operation Analyst

CTS is a $550 million corporation that employs 3,500+ dedicated people. CTS designs and manufactures electronic components, actuators, and sensors to OEMs in the automotive, communications, medical, defense and aerospace, industrial, and computer markets. The company manufactures products in North America, Europe, and Asia. Founded in 1896 as Chicago Telephone Supply, CTS is headquartered in Lisle, IL.

Summary
The Sales Operations Manager (SOM) manages support functions essential to sales force productivity. These include planning, reporting, management, sales process optimization, sales training, sales program implementation. SOM will report to VP of Sales.

Major Areas of Responsibility

• Coordinates sales and new business acquisition forecasting, planning, and budgeting processes used within the sales organization.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the organization including across business units and the corporate team.
• Works to ensure all sales organization objectives are assigned in a timely fashion.
• Proactively identifies opportunities for sales process improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
• Responsible for the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization such as New Business reporting, Booked Business, etc.
• Leverages monitoring of trends and fluctuations to coordinate with sales management for corrective actions.
• Recommends revisions to existing reports or assists in the development of new reporting tools as needed.
• Implements enabling technologies, including CRM (SFDC, Tableau, etc.), to sales teams. Monitors the assigned sales organization's compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the company's technology investments
• Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported.
• Builds peer support and strong internal-company relationships with other key management personnel.
• Responsible for all systems, processes, training, and best commercial practices as well as driving continuous improvement for SMBU Sales globally including:
  • Salesforce.com
  • Driving New Business Tracking Meetings and defining action plans
  • Monthly Forecasting (SOP), Annual Plan and Strategic Plan
  • Support for Budgeting Sales and New Business Activity
  • Quoting and pricing
  • Management reporting - Booked Business, New Business Tracking/Reporting
  • Market Outlook Monitoring
  • CTS Website Support
  • Global/regional sales meeting planning
  • Quarterly Close reporting and information to Corporate Finance
  • Quarterly earnings call SBU summary to CEO and CFO
  • All sales training and associated processes including:
  • CTS Sales Process
  • Multi-level Product Training
  • Functional Sales Training
  • Operates by influence across entire SMBU global sales community

Required Knowledge, Skills, and Abilities

• Innovative: Is innovative and comfortable with change. Feeling comfortable in fast-changing environments; being willing to take risks and to consider new and untested approaches.
• Strategic: Will ensure that there is a clear strategy. Taking a long-range, broad approach to problem solving and decision making through objective analysis, thinking ahead and planning.
• Excitement: Is passionate about the business and it shows. Operating with a good deal of energy, intensity and emotional expression; having a capacity for keeping others enthusiastic and involved.
• Communication: Is an effective communicator. Stating clearly what you want and expect from others; clearly expressing your thoughts and ideas; maintaining a precise and constant flow of information.
• Delegation: Able to delegate and enlist the talents of others to help meet objectives by giving them important activities and sufficient autonomy to exercise their own judgment.
• Productive: Is wired to "Get Things Done". Adopting a strong orientation toward achievement; holding high expectations for yourself and others; pushing yourself and others to achieve at high levels.
• Collaborative: Listens and includes others. Valuing the ideas and opinions of others and collecting their input as part of your decision-making process.
• Empathy: Spends time getting to know people. Shows care and concern. Demonstrating an active concern for people and their needs by forming close and supportive relationships with others.
• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Comfort Around Higher Management: Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive.
• Command Skills: Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.

Education and Experience:

• High school diploma or equivalent.
• 5 years of relevant experience.

United States EEO Statement
CTS Corporation is an affirmative action/equal opportunity employer who complies with all applicable federal, state and local employment laws. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CTS Corporation will be based on merit, qualifications, and abilities. It has been and shall continue to be both the official policy and the commitment of CTS Corporation to further equal employment opportunities for all persons regardless of, among other characteristics, race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristics protected by applicable Federal, State or Local law.

We fully comply with all applicable Department of Labor and EEOC rules, regulations, guidelines, and orders including but not limited to Executive Order 11246 and 41 C.F.R. •• 60-1.4, 60-250.5(a), 60-300.5(a) and 60-741.5(a). The parties hereby incorporate the requirements of 41 C.F.R. •• 60-1.4(a)(7), 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. • 60-300.5(a) and 41 C.F.R. • 60-741.5(a), if applicable. Except where prohibited by law, all offers of employment are contingent upon successfully passing a background check and drug screening.

ADA accommodation statement: If you require reasonable accommodation in the application process, call Human Resources at 630.577.8811. All other applications must be submitted online.

United States Additional Considerations
It is unlawful in all states where the Company operates, including Massachusetts, to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates applicable laws may be subject to criminal penalties and civil liability. The Company does not require a lie detector test as a condition of employment nor continued employment.

Applicants must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the United States.

No agencies, please. We do not accept any unsolicited resumes and are not looking to engage an agency. We receive inquiries from agencies daily. Do not direct any inquiries or emails to hiring managers. It is not our standard practice to utilize agencies; we are a federal contractor and need to comply with the same process for all.