Sales Support Administrator

Sales Support Administrator job duties and responsibilities

The primary role of the Sales Support Administrator is to support the sales team along with being the liaison between the customer and the company. This role shall be but are not limited to:

• Purchase order acceptance
  • Manage and enter orders and customer change orders as necessary to ensure optimized factory utilization, meet / manage customer expectations, and achieve business objectives.
  • Co-ordinate with other departments and facilitate technical issue resolution requiring customer action (fixed-process approvals, first article inspections, MRB resolution, etc.).
  • Interact with Shipping/Receiving departments to ensure work is flowing in and out of production.
  • Handle customer calls, including providing production status, coordinating special instructions, and managing customer requests.
  • Terms and conditions
  • Delivery schedules
  • Contract and export control review
  • Ensure availability of all pertinent data/documents
• Creation of CFW internal documents for department signoff (R15)
  • Ensure all signatures for order approval by each department (Four blocker)
  • Sales order folder creation
• Order entry into MRP software
  • Verify customer delivery dates are acceptable to CFW schedule (Backlog tracker)
  • Reconcile the MRP system backlog to customer portal schedules.
• Creation of CFW cost estimates
  • Maintain CFW estimating database
  • RFQ data entry into CFW estimating database
  • Creation of CFW cost estimate sheet
  • Estimate submittal to customer sales representative
• Initiate blueprint incorporations
  • Maintain blueprint incorporation tracking database
  • Obtain all required signatures for blueprint incorporation acceptance
  • CFW blueprint incorporation impact analysis
• Assist Accounts Receivable staff in obtaining past due payments and mediating payment conflicts, ensuring that customer accounts are current.
• Initiate cert corrections through Quality Systems.
• Respond quickly to inquiries and follow up, as needed.
• Ensure SOX Compliance.
• Other duties as assigned.

Minimum Education Requirement:

Associates Degree / Preferred BS or BA in Business or Marketing

Qualification: Minimum of 5 years of experience in technical sales / program or account/ contract management.

Skills:

• Excellent written and oral presentation skills
• Financial and Business Management aptitude
• Demonstrated ability to work in cross-functional, team oriented environment
• Excellent negotiation skills
• Strong customer relationship building skills

Ability to understand cost build-up, sales margin, investment returns and impact to.

/*generated inline style */ For informational purposes only, the range of pay for this role is $70,000 to $88,000 US Dollar (USD) Salaried based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 2X the Company's bonus multiple, based on the Company's performance in the applicable quarter . Employees will receive 160 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan.
/*generated inline style */ This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.
/*generated inline style */