Sales Support Desk

Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams.
30-40 calls a day and 30 emails a day (inbound)
All distribution for one product line of aftermarket - work with heavy duty trucks on the service side not production. Calls inbound if customer needs a service part or update on where order is.
Answering inbound calls 30%
Emails from customers 30%
Adding in orders, verifying inventory, verifying pricing, tracking information for orders and add into SAP 40%
Answer incoming customer phone calls and provide professional first-class sales support.
Receive and process orders on behalf of customer in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiate and adjust delivery dates with agreement of customers.
Work with customer to meet customer service fill rate goals, maximize customer satisfaction.
Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Sales force exp
- SAP (order side)
Order entry exp

Nice to Have Skills & Experience
- Call center exp
ERP systems (order side not procurement side)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.