Sales Support/ Office Manager

LaSalle Network has partnered with a leading manufacturer of medical devices in their search for a Sales Support/ Office Manager. As the Sales Support/ Office Manager, you'll be pivotal in providing vital support to our client's sales team, sales operations and customers, facilitating activities that drive business growth and enhance revenue. We seek a highly organized, collaborative individual with a proven track record of navigating across departments to swiftly address internal requests and external inquiries while maintaining a focus on customer satisfaction and revenue generation.

Sales Support/ Office Manager Responsibilities:

• Ensure exceptional customer experiences, fostering satisfaction and loyalty
• Serve as a bridge between customers and internal departments, ensuring seamless communication
• Interact professionally with customers through written and verbal channels
• Deliver impactful messaging concisely and professionally
• Work closely with the sales operations team on pricing, contracting, RFP response and product management
• Balance multiple demands and prioritize tasks aligned with business objectives
• Adapt swiftly to evolving business needs and company growth
• Forge strong internal relationships across various teams to meet customer needs efficiently
• Facilitate bi-directional communication across departments
• Identify and propose process enhancements to elevate internal operations and customer interactions
• Proactively address customer issues and provide troubleshooting assistance
• Interpret data to formulate strategies for achieving goals
• Utilize data insights to enhance customer engagement and improve their experience

Sales Support/ Office Manager Requirements:

• Associate's degree required; Bachelor's degree preferred, relevant experience a plus
• Proven success in B2B sales support or customer service; healthcare experience desirable
• Strong communication, strategic thinking, analytical and interpersonal skills
• Proficiency in ERP and CRM systems
• Demonstrated ability to collaborate across departments
• Up to 10% travel required
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook)
• In-depth understanding of sales principles and customer service practices
• This is an onsite position requiring presence in our client's home office in Niles, IL

If you're a results-oriented sales support professional passionate about delivering optimal customer experiences, we invite you to apply for this exciting opportunity.

Thank you,

Allison Sachnoff
Senior Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.