Sales Support Specialist

Phoenix, Arizona

Employer: ASK Staffing
Industry: 
Salary: Competitive
Job type: Full-Time
Job Title: Sales Support Specialist

Duration: 7 months contract

Location: Remote - Phoenix AZ

Schedule: Mon to Fri 8 AM to 5 PM

Role Summary:
  • Plays a critical role in the coordination, troubleshooting and processing of digital and linear advertising orders for our clients in a fast-paced environment.
  • Requires excellent interpersonal and communication skills as they will interact daily with our sales teams, clients and our Fulfillment and Operations teams.

Responsibilities:
  • Reviewing incoming orders and collaborating with Sales to maximize open inventory and rate pricing strategies.
  • Accurately submitting all advertising orders, navigating between a variety of different fulfillment processes and systems.
  • Ensuring creative files and instructions for campaigns are submitted, approved, and corrected if necessary.
  • Investigating pre-empted spots, submitting makegood solutions and ensuring that makegoods are processed.
  • Responding to customers questions and requests and solving schedule-related problems.
  • Monitoring key business reports and taking action to engage client and sales consultants in modifications, changes, and/or client notifications needed..
  • Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions.
  • Collaborating with sales consultants to effectively develop schedule proposals and presentations based on product mix, inventory availability, rating information, research, and rate card information.
  • Internal customers are primarily the Sales team but other departments locally and remotely as well.
  • Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue.
  • The role has frequent contact with external customers by email or phone.
  • Assigns work to others with no formal organizational authority.

Minimum:
  • 2 or more years of experience preferred in related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.)
  • Experience using Microsoft Office applications in a work or non-work setting, particularly: Outlook, Excel, PPT

Preferred:
  • AS/AA or Technical Certification or bachelors degree in related discipline strongly desired
  • Previous experience in a sales environment
  • Experience in telecommunications/advertising/digital marketing industry desired
  • IAB Digital Media Sales Certification (IAB DMSC). Google AdWords Certification. Google Analytics experience a plus.
  • Experience as a media buyer or planner, doing advertising agency work, working in a client-side marketing, digital advertising or public relations role, or some combination of these
  • Campaign management expertise and multi-screen and campaign optimization preferred. Experience with digital advertising solutions focused on fulfillment tactics.
  • PMP Certification or experience with project management.
Created: 2024-05-04
Reference: 232362
Country: United States
State: Arizona
City: Phoenix
ZIP: 85008

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