Sales/Customer Service Administrator

Kooltronic is currently hiring an individual to fill the role of Sales/Customer Service Administrator based at our corporate office in Pennington, NJ. The ideal candidate will possess a high attention to detail, enjoys working in a fast-paced environment, and enjoys customer interaction and solving problems. Overall responsibilities include supporting the sales department and facilitating customer service inquiries. The job is 100% in-office (not remote).

Schedule: Full time, Monday to Friday, 40 hours/week (flexible schedule)

Key Job Responsibilities:

Supports Sales Department efforts of the Regional Sales Managers and independently manages Customer Service issues by performing the following duties:

• Collate and review all orders for processing and approval.
• Identify, quote and process orders for spare parts to new and existing customers. These requests for quotes may originate from phone, emails, or web inquiries.
• Assist accounting to resolve customer credit issues.
• Occasionally assist with operating company switchboard.
• Facilitate Customer Service inquiries between customer and other departments for troubleshooting and repairs.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Skills/Qualifications:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - identifies and resolves problems in a timely manner; develops alternative solutions.
• Customer Service - Manages customer situations, respond's promptly to customer needs.
• Interpersonal Skills - Focuses on solving conflict; maintains confidentiality.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication - Writes clearly and informatively.
• Teamwork - Supports everyone's efforts to succeed.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction.

Education and/or Experience:

High school graduate or equivalent.

Computer Skills:

• Experience with CRM sofrware and usage methodology preferred.
• Micorosft Office Suite proficient (Word, Excel, Outlook).

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