Salesforce Analyst & Admin

Summary
Imagine what you could do here. At Apple, great ideas have a way of becoming great products,
services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Are you a strategic problem solver who excels at tactical execution? Do you love to solve problems and have an uncanny curiosity about analytics? Our World Wide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world.

These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a WW Salesforce Business Analyst & Admin, you will deliver key initiatives that support a broad, cohesive sales solution strategy.



Description
In this role, you will:

Understand the strategy and the changing needs of the business via workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies.
Be the inspiring leader in recommending & developing solutions. It is important that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the deliverables.
Propose solutions beyond what has been requested by our business partners. You will work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability.
Partner with leadership teams to craft business cases and budget for changes/projects.
Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria.
Adopt a standardized development lifecycle methodology for all projects including mobilization to prioritization, requirements, use case documentation, design, business readiness, testing and implementation.
Support key business processes promoting application, data integrity, governance, and compliance.
Manage the Salesforce application and be the expert to define, design and configure enhancements to Salesforce platform that provide significant return on investment by bridging the gap between out-of-the-box Salesforce functionalities and business processes.
Design and implement reports, dashboards, and alerts that support the business processes and deliver business insight.
Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.
Prepare the business for the change and adoption:
Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Sales Cloud, Experience Cloud, Einstein Analytics / Tableau CRM.

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