Scheduler Coord

Overview

Virginia Mason Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals health care services and medical providers delivering compassionate care to people throughout South Puget Sound. We are part of Catholic Health Initiatives one of the largest not-for-profit health care systems in the country.

Responsibilities

Responsibilities:

Schedules patients for department services or studies based on physician referral.

• Calls patients to set up and confirm appointments; follows up to ensure that each referral is contacted and a disposition is reached; records cancellations and reschedules time slot.

Answers screens and directs telephone calls.

• Provides information in response to general inquiries from patients visitors staff and others.

Performs related general office/clerical support duties.

• Transfers patient data to internal forms and faxes paperwork to Admitting for patient pre-registration.
• Assembles and processes charts for scheduled patients in accordance with established procedures.
• Types collates and assembles documents; and photocopying/faxing reports files charts and related materials.
• Proofs dictated reports for missing information and returns for correction distributes corrected copy to appropriate physician.
• Monitors/orders standard office supplies.
• Establishes maintains and updates files records accounts and other information as needed to support and document office activities.
• Enters corrects and/or batches daily charges into automated system according to established procedures; reviews reports to validate that charges are accurate for services received; ensures that inaccuracies are corrected.

Qualifications

Job Knowledge/Abilities

• Knowledge of modern office principles practices systems and equipment.
• Knowledge of or ability to learn medical terminology and abbreviations.
• Knowledge of or ability to learn established procedures relating to inpatient/outpatient admission/registration processes.
• Ability to understand and apply oral and written instructions/guidelines to produce a desired result.
• Ability to effectively organize and prioritize to concurrently handle multiple tasks.
• Ability to schedule or re-schedule appointments in an accurate and timely manner.
• Ability to demonstrate effective customer service skills and diplomacy with sometimes challenging persons and/or situations.
• Ability to read understand and communicate in English sufficient to perform the duties of the position.
• Ability to use office equipment and automated systems/applications/software at an acceptable level.
• Ability to establish and maintain effective working relationships as required by the duties of the position.