Responsible for answer phone calls from doctors' offices and patients to accurately schedule appropriate tests by obtaining demographic and medical information. Provides appropriate preparatory information, including the daily generation and distribution of confirmation letters. Runs schedules and logs to verify accuracy.

Answers telephone in a professional manner, always handling patients, peers, physicians, supervisors, and department personnel in a respectful manner, calling customers back instead of keeping them on hold

Answers phone calls from doctors' offices and patients, compiling appropriate information thoroughly, scheduling appropriate test per diagnosis and department schedule

Enter faxed orders and call patients to schedule appropriate test per diagnosis and department schedule

Assures diagnoses are appropriate for tests scheduled in the department

Selects appropriate patient from master patient index, interfacing scheduling with registration

Informs caller of visit time and registration requirement

Provides procedure preparatory information including generating and distributing confirmation letter

Rearranges and reschedules as needed

Runs schedules and activity log to verify work and ensure accuracy

Keeps current on schedule changes by utilizing the booking note

Participates in departmental meetings, in-services, and observes tests being performed in each department

Responsible for other duties such as: filing and stocking supplie

Understands the booking/scheduling functions as they relate to the overall functions of HSC, the operating room, PACU, etc.

Does call backs for mammogram patients who need to come for a follow up

Overrides "red" conflict times when appropriate and necessary

With assistance from the Team Lead or Supervisor makes decisions for scheduling and placement of procedures in appropriate operating rooms, CVC, and specialty procedures according to established guideline

Other duties as assigned

Qualifications

Knowledge of the special needs and behaviors of infant, child, adolescent, adult, and older adult patients required/preferred

Excellent communication skill

Typing and word processing at a 40 WPM minimum

Professional demeanor required