Scheduling Access Specialist, Neurosurgery (Hyannis)

Purpose of Position
To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

Description
· Primary contact for patient access for patients and other departments.
· Maintains provider schedules to achieve productivity targets, patient access and provider flow.
· Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
· Manages the schedule during transition to new models of care when applicable.
· Monitors physician's panel and contacts patients who are past due for appointments.
· Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
· Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
· Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
· Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
· Reschedules patient appointments and extends patient schedules as necessary
· Processes cancellations and no show appointments, and notifies clinician of change in schedule.
· Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
· Maintains efficient flow of daily patient schedule and front office operations
· Mail out new patient package when applicable
· Confirms appointments within 24 hours
· Liaison for existing and future patients seeking new and follow-up care appointments
· Performs tasks as a receptionist and EMR Specialist as needed
· Timely communication of unresolved issues to manager or designee to facilitate timely interventions
· Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
· Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
· Maintains confidentiality regarding patient information in accordance to HIPAA regulations
· Ability to float to other MACC practices when required
· Perform other work related duties and activities as assigned or requested
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service

Qualifications
· Ability to read, write and communicate in English
· High school graduate or equivalent
· At least one (1) year of experience with medical scheduling preferred
· At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
· Demonstrated excellence in providing customer service
· Strong communication and interpersonal skills
· Medical terminology knowledge preferred
· Typing skills at 30 WPM preferred