Scheduling Coordinator (Telestaff/UKG) - Reserved For AFD Employees Only

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in Business or Public Administration or related field, plus five (5) years of experience in a professional/administrative capacity.
• Education can substitute for the required experience for up to five (5) years. Experience can substitute for education for up to four (4) years.

Licenses or Certifications:

• None.

Notes to Applicants
This role is pivotal and hinges on consistency, accuracy, and timing. Team Member will be dedicated to in-depth support of the features and functionality of the UKG TeleStaff software for Public Safety. This role is pivotal and hinges on consistency, accuracy, and timing. In addition to providing support for Public Safety Civil Service Members, you will provide knowledge, process guidance and usage tips, ensuring the highest accuracy for daily rostering. As a problem solver, you will research reported issues and provide guidance for resolution. You will analyze reported issues and carry out initial diagnostics before determining next step escalation to AFD UKG Core team for research and resolution. This position will regularly step back, look at the recurring questions and issues, and assist in development of job aids.

Duties include:

• Provide exceptional software support for day-to-day usage for the UKG Dimensions and TeleStaff system.
• Provide ongoing support to users, helping them navigate the system and utilize system features effectively.
• Provide guidance to staff for recording accurate entries to complete daily staffing rosters and generate reports.
• Troubleshoot and resolve issues within the TeleStaff system.
• Maintain TeleStaff Personnel record changes including work assignments, specialties, transfers, location, rank, etc.
• Provide training as needed on the UKG Timekeeping and TeleStaff system.

Please note the following when completing the City of Austin application for this position:

• Please be sure to detail on the application all the previous employment experience you wish to be considered as part of your qualifications. Please include contact information from previous employers.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• A resume is required but will not substitute for a complete employment application. Please do not use the phrase "see resume" or refer to other documents to complete your application. Do not leave the "Duties and Responsibilities" sections blank. Applications missing information and/or documents will be deemed incomplete applications and will not be considered.
• Austin Fire Department may close the posting any time after seven days from the initial advertisement. Once a position is closed, no additional applications will be accepted.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Preferred Qualifications

• Strong problem solving skills
• Attention to detail, accuracy and data integrity
• Previous experience with UKG Software in Public Safety
• Previous customer Support
• Previous Tech Support
• Excel Intermediate

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Creates and maintains schedules for the workforce.

Processes all scheduling transaction(s) towards staffing level needs and vacancies.

Manages forecasted scheduling needs for staff, including work schedule assignments, days off rotations, and notifying staff of overtime assignments.

Executes and manages the shift bid process.

Manages all aspects of the scheduling software application.

Develops, analyzes, and generates staffing reports based on personnel assignments, short and long term leave scenarios, vacancies, and workload data.

Researches, reports, and makes recommendations to management on potential solutions to business needs related to staffing models and workload data metrics.

Develops and implements scheduling policies and procedures.

Develops and or delivers training as it applies to scheduling policies and procedures.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge and experience using databases and spreadsheets.
• Skill in data analysis and problem solving.
• Skill in handling multiple tasks and prioritizing.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software.
• Skill in planning and organizing.
• Ability to work effectively in a team or as an individual contributor with a limited amount of supervision.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to quickly recognize and analyze irregular events.
• Ability to perform mathematical calculations.
• Ability to establish and maintain good working relationships with other city employees and the public.
• Ability to train others.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.