Secret Cleared AV Technician/Desktop Support- Onsite

This position will assist the client respective end u onsite and remote on a variety of desktop and user issues and providing technical support to staff and/or visitors for conference rooms

The Desktop Support Specialist will identify, research, and resolve technical problems. This position requires a combination of good verbal communication and technical skills.

Primary Duties of the Desktop Support/AV specialist analyst but not limited to:

* Oversees testing, maintenance, asset management, operation of audiovisual (AV) and videoconference (VTC) equipment including (microphones, video cameras, audio systems, and operation of integrated AV systems

* Perform IT-related setup, support, and breakdown for on-site meetings.

* Troubleshoots audiovisual and videoconferencing related technology and follow through on escalation of issues

* Provides consultation and education to all levels of end u on presentation technologies

* Perform biweekly/monthly user training,

* Performs regular preventive maintenance checks to maintain conference room integrity

* Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to the vendor

* Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management

* Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.

* Support in-office walk-ups and remote assistance while providing a great customer experience

* Identify, troubleshoot, and resolve hardware and software problems and provide employee training.

* Desktop equipment moves, adds and changes

* Responding in a timely manner to service issues and requests

* Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction

* Handle projects assigned by management.

* Work independently on day-to-day operations.

* Support special events at remote locations as needed.

* Perform related work as assigned.

Salary for this position is between 50-60K based on years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* High school diploma plus 6 years of experience in IT desktop support and AV equipment support.

* Excellent hands-on and remote customer service skills.

* Ability to work independently and within a team environment. Able to prioritize and address multiple tasks and projects in a dynamic work environment.

* Strong interpersonal and communication skills, strong work ethic and positive attitude.

* Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite

* Must be able to work on site and be able to work a flexible scheduled as assigned. Occasional weekend work.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.