Secretarial Call Center and Medical Receptionist Staff Supervisor

Syracuse, New York


Employer: Upstate University Hospital
Industry: Administrative, Secretarial & Clerical
Salary: Competitive
Job type: Full-Time

Job Summary:
  • Coordinate all office and secretarial support functions of department groups and sub-specialties
  • Assists management in areas such as recruiting, training, HR related matters and data analysis
  • Responsible for efficient operation of all administrative/secretarial support functions of various secretarial teams Manages issues and interprets office operating policies and procedures
  • Prepares reports including conclusions and recommendations for solutions to administrative issues
  • Oversees approximately 15-20 staff and prepares annual performance evaluations for each individual, meeting with individual at a 6 month and 12 month intervals
  • Coordinates coverage for various teams
  • Meets weekly with individual teams in huddle format
  • Prepares agendas for quarterly meetings and provides agenda items for monthly supervisory meetings
  • Performs various staff audits and reports results to Manager
  • Responsible for service recovery
  • Other duties and tasks as needed and directed by Supervisor or Team Leader.
Minimum Qualifications:
Associates Degree or pertinent college level courses and four years of administrative/office management experience including supervisory experience. Will consider equivalent combination of education and experience.
Preferred Qualifications:
EMR experience preferred. Proficient in a variety of office software including but not limited Microsoft Windows, Outlook, EPIC EMR. Able to work independently.
Work Days:
Monday - Friday 8:30 am - 5:00 pm
Message to Applicants:
Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays

G5: $19.50 - $30.48

Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.
Recruitment Office: MedBest Medical Management

Created: 2024-05-03
Reference: 80621
Country: United States
State: New York
City: Syracuse
ZIP: 13210