The University of Tennessee Knoxville, Office of Innovative Technologies (OIT) is seeking applicants for the position IT Administrator/Analyst 1.

Salary Range: $45k-60k/year

The IT Administrator/Analyst 1 will be an information security analyst directed by the IT Security Operations manager and Chief Information Security Officer. As a Security Analyst, you will play a pivotal role in safeguarding the University's digital assets and sensitive information. Leveraging your experience, you will assist with the development and implementation of robust security measures to identify, assess, and mitigate potential risks. Your general responsibilities will include incident response, triage & response to security tickets, email security, compromised account remediation and security documentation. Collaborating closely with cross-functional teams, you will also provide guidance on emerging threats and contribute to the continuous improvement of our overall cybersecurity posture while meeting the business needs of the University of Tennessee Knoxville area campus.

This is a Knoxville, TN based position and would require work within the Knoxville OIT office part of the week (hybrid work schedule) as well as presence on campus for other non-scheduled events and meetings.

Duties and Responsibilities:

• Participate in IT security incident response services for all UT Knoxville departments, units, and college

• Contribute to the deployment and management of technical security solution

• Engage directly with University of Tennessee, Knoxville personnel on problem resolution, training, and policy and procedure guidance regarding IT security

• Monitoring and administration of the security toolset including EDR/XDR, SIEM

• Fulfill service requests for systems, networks, and/or databases under your responsibility

• Maintain the social engineering/phishing security program

• Manage and develop security ticket procedure

• Update security procedure

• Maintain OIT security web presence/content

• Work closely with the email services team to implement email security initiative

• Remediation of compromised account

• Provide assistance with IT Risk Assessments and IT Security Compliance

Qualifications:

Required Qualifications:

• High School diploma or GED

• No experience required if holding one of the preferred degrees/licenses/certifications. Otherwise, a minimum of 1 year of experience in providing Information Security services.

• Knowledge of security concepts and enterprise response

• Ability to work with personnel and provide solution

• Organization, communication, analysis, and troubleshooting skill

Preferred Qualifications:

• Associate's Degree in IT related field

• Two (2)+ years experience providing Information Security service

• Experience in Higher Education environment

• Knowledge of goals and proper implementation of a sound vulnerability management program

• Ability to interface with senior technical and business management

• Security Certifications (CompTIA Security+, GSEC)