We are currently looking for a Full Time Security Dispatch Supervisor to join our Riverwind Casino Security team located at Riverwind Casino.

Summary:

Responsibilities:
* Dispatch all facility personnel to include but not limited to Lighthorse Police, emergency medical, and local fire department as requested by the security or management team
* Contacts Security Officers by radio of any alerts received through the casino based software system including top prize payouts, machine tilt, machine open, or patron requesting assistance
* Records all Security employee call-ins and submit to proper security management
* Logs all dispatch calls (incoming/outgoing) and or electronic alerts
* All other duties as assigned
* Maintains files, logs, and records
* Maintains confidentiality, security, and integrity of data and information
* Ensures employees and resources complete assigned training and development
* Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Prepares weekly reports
* Mentors, coaches, develops and assists in training subordinate staff
* Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
- Participates in candidate selection process
- Assigns tasks and responsibilities of assigned staff
- Reviews and documents work effectiveness of assigned staff
- Coaches and corrects assigned staff through performance deficiencies
- Observes and documents work behaviors of assigned staff
- Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
* Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
* May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains confidentiality, security, and integrity of data and information
* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
* Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Prepares incidents reports
* Monitors and ensures the safety of guests, employees and tribal assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental guidelines
* Monitors and maintains control of facility access points and permitted areas of entry and responds to sounding alarms ensuring the safety of employees, guest and tribal assets
* Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.

Competencies:
Essential:
* Follow instructions, written or oral
* Ensures compliance
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Define problems, collect data and establish facts
* Effective working relationships
* Indiv or small group trng on specific tasks or procedures
* Verbal with team, departments, guests and management
* Keep written records

Skills:
Essential:
* Basic Computer skills
* Complete level 1 Core Leadership Training within 12 mos
* Must be familiar with the MS Office Suite of products
* Must be able to operate related office equipment
* Accurately type 25 words per minute

Experience:

Nonessential:
* 1 year directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Phase I
* Phase II
* Phase IV unless prohibited (e.g. Hospital)
* CLEET firearms instructor within 6 months of hire
* Pass general background check
* Standard Driver's License
* Pass gaming background check
* Minnesota Multiphasic Personality Inventory (MMPI)

Working Conditions:
Essential:
* Smoking - cigarette smoke
* Casino
* Fast-paced
* Loud
* Outside, all weather conditions
* Sitting up to 50% of shift
* Standing up to 25% of shift
* Walk up to 25% of shift
* Frequently lift and or carry up to 50 lbs
* May work evening shift
* May work flexible schedule to include promotional events
* May work holidays
* May work night shift
* May work weekend shift