about the role

The Security Engineer has a profound technical background and is responsible for monitoring and managing customers' network infrastructure and delivering a managed service. He/She has end-to-end responsibility for the daily management of network and security infrastructure for a wide range of managed customers. He/She also performs a thorough follow-up of alerts within the customer network using a management system by proactively and reactively taking necessary steps.

Monitor and manage the customer's network infrastructure and security events (from the NSOC), so that we can guarantee a safe and performant network environment.

This includes, among others, the following tasks:

• Assessing the alerts from the monitoring system at the customer daily and taking appropriate action when needed.
• Take ownership of the tickets generated by the monitoring system and ensure a follow-up within the SLA boundaries.
• Work together with the Design Authority to improve the overall network design and performance.
• Use your Security expertise to assist our customers in implementing valuable security measures on their IT infrastructure.
• React on Security alerts discovered by our alerting tools and take the necessary actions to limit operational impact towards our customers.
• Define and implement new Security Services that we can offer to our customers to help them reduce the risk on their IT infrastructure.
• Define high-level Security Policies together with our customers AND implement them throughout the complete IT chain at the customer
• Collaborate with the groups' Security experts to align ourSecurity efforts within the Orange Business Group

Assist our customers in keeping their networks up-to-date and execute change -and support requests, so that we safely enable their business.

This includes, among others, the following tasks:

• Focus on a straightforward and relevant problem solution.
• Focus on Orange Cyberdefense-compliant solutions and end results.
• Explore various alternatives and implement the most appropriate solutions based on experience and knowledge after objectively evaluating various options.
• Follow up with the customer, to make sure the provided solution is working.
• Notice problems that are related to the range of tasks and suggest solutions.
• Recognize priorities and ask for help in determining them.
• When necessary, involve vendor support as an extra resource of knowledge to achieve the above goals.
• Is responsible for keeping the customers' documentation up to date.

Result: All changes, incidents, and service requests requested by the customer or initiated by the monitoring system, are picked up, handled, and closed in a professional way and compliant with current security standards. This is done in keeping respect with the internal Orange Business processes and procedures.

about you

5 years of experience in an IT service-oriented position giving support and/or performing installations of networking/security environments with proven working experience in IT systems administration/support/configuration.

Specific Competencies

Fluency in English

Cisco certified: CCNA (Security, Routing & Switching), CCNP (Security, Routing & Switching)

Solid experience with Fortinet & Palo Alto

Solid experience in an IT service role, where you have been required to support and troubleshoot network security environments.

Ability to communicate clearly, verbally, and in writing at all levels.

Ability to work as part of a team or independently with minimal supervision.

Hold security certifications relevant to the vendors above.

additional information

The benefits of being Orange

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through medical, dental, vision plans
• Financial protection through disability, life, accidental death and dismemberment, and business travel insurance
• A 401(k) plan with company match
• Tax advantages through a health savings account, health and flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• To help you manage your work and life needs we offer an employee assistance program, adoption assistance, tuition reimbursement, a healthy living reimbursement program, and a group legal service plan
• Homeowner's, automobile, critical illness, accident, hospital indemnity, ID Theft and pet insurance at group rates
• A generous paid time off program in which the benefits increase along with your tenure with the company; we also offer time off for participating in community service
- Wellness initiatives that support the holistic wellness needs of our employees

When you join Orange Business, you become part of the Orange family, a group of people who drive innovation, embrace change, and celebrate the global community which is Orange. Our culture values the diverse contributions of all backgrounds and recognizes that work/life balance is key to the success of our people and customers. People at Orange are at the heart of our strategic ambition and co-create a future forward company that supports growth and career development.