We are currently looking for a Part Time 38 Security Officer II to join our Jet Stream Security Sub Unit 3 team located at the Jet Stream Casino working .

Summary:
Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains files, logs, and records
* Communicates via radio per division and position protocols
* Communicates with other team members, departments, guests and management
- Shares general and important information
- Listens to others
- Follows divisional, departmental and organizational protocols
* Maintains confidentiality, security, and integrity of data and information
* Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Prepares incidents reports
* Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
- May guard facility entrances - controlling access and alarming others as necessary
- Escorts patrons or guests
- Escorts/monitors drop team and money carts when assigned to gaming facility
- May prepare temporarty visitor IDs
- Responds to security breaches
- Executes internal and external patrols of assigned areas and locations
- Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
* Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
* Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager
* All other duties as assigned

Competencies:
Essential:
* Follow instructions, both written and oral
* Ensures compliance
* Adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Ability to handle difficult customers and situations
* Must be detail-oriented
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Organizes work and assigned area logically and orderly
* Builds effective working relationships
* Communicates verbally with team, departments, guests and management

Nonessential:
* Good driving record and be insurable by the Chickasaw Nation

Skills:
Essential:
* Basic Computer skills
* Must be able to operate related office equipment

Nonessential:
* Proficient in use and non-use of firearms

Experience:

Nonessential:
* 1 year directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Must be over 18 years old
* Pass gaming background check
* Pass general background check
* Pass Indian Child Welfare background check
* Phase I
* Phase II

Nonessential:
* Must be over 21 years old
* Phase IV unless prohibited (e.g. Hospital)
* Standard Driver's License
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Casino
* Fast-paced
* Noisy
* Mix of office/non-office settings
* Team-oriented
* Computers, printers, phones
* Hand-held radios
* Potentially dangerous situations
* May have to subdue violators
* De-escalate argumentative, hostile or similar situations
* Sometimes bend, kneel, stoop, push, reach
* Sometimes climb stairs
* Use computer up to 25% of shift
* Hand-eye coord, reach and grasp
* Listening and hearing ability
* Sometimes lift and or carry up to 50 lbs
* May be required to run
* Sitting up to 75% of shift
* Standing up to 100% of shift
* Visual acuity for detail, distance, color, depth perception
* Walk up to 75% of shift
* May work day shift
* May work evening shift
* May work flexible schedule
* May work holidays
* May work night shift
* May be on-call
* May work rotating shifts
* May work weekend shift

Nonessential:
* Multi-gear bicycle
* Minor injuries, e.g. muscle aches, scratches, cuts or burns
* Car, van, light truck