Job Summary:

The Senior Account Administrator provides a commercial insurance department/unit with technical and administrative support while assisting with training and mentoring new associates, promoting teamwork and assisting with associate development.



Position responsibilitie

• Responsibilities of an Account Administrator including, but not limited to:

o Receive emails and calls from carriers/lenders/clients and Lockton associates as the first line of contact for client service

o Create, modify, and ensure accuracy of Client Profile Information

o Ensure accuracy and timeliness of Surplus Lines Filings and determination of what filings are needed

o Manage Fee Agreement Workflow, when needed

o Create and Maintain Client Claims Manual

o Manage Incoming Client/Carrier Correspondence and Review/Decide Appropriate Action

o Initiate, Guide Renewal Service Cycle and Ensure TimeLine is Met

o Gather and Review Renewal Information from Client

o Ensure proper filing of client/carrier correspondence within Document Management System

o May provide backup assistance for team during vacations or leaves of absence

o Manage Policy E-delivery to Client

o Review, file, and process all client specific new mail and determine if/what action is needed

o Ensure proper filing of client/carrier/internal correspondence, policy documents, etc. in document management system per CID guideline

o Track/Reconcile and ensure accuracy of incoming and outgoing client premium, invoices, and work with appropriate internal specialist teams to correct accounting issues or to decide best approach for differing situation

• Provide advanced client contact during escalated circumstances.

• Work with other teams within Lockton, including but not limited to Center- IT, Center Accounting, IOS, etc. to pilot, review and/or create new workflows utilizing new or existing technology.

• Advocate and support best practices based on understanding of client/team needs.

• Guide, train, and encourage new AAs in Lockton processes, procedures and protocols and best practices.

• Be an advocate for new AAs and provide feedback to team leads and directors on progress of new AAs.

• Demonstrate Lockton culture with new associates.

• Review client claims and exposures prior to submitting to analytics.

• Review contractual requirements to ensure client program meets insurance certificate requests.

• Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer

• Attend carrier functions as needed

• Train, mentor and be a resource for other associates. Motivate, instruct, and promote teamwork and associate development

• Perform other work-related duties as assigned

Requirements:

Position qualification

• Bachelor's degree or equivalent education and/or work experience preferred

• General understanding of commercial property and casualty coverages required

• Must understand commercial rating concept

• Proficiency in the use of Microsoft Word, Excel and Outlook is required; PowerPoint desired.

• High aptitude for accuracy in mathematical calculation

• Strong attention to detail, analytical and critical thinking skills, and strong documentation skills required

• Must be approachable and have demonstrated leadership abilitie

• Must be able to work independently, efficiently, and effectively with limited supervision

• Proven ability to analyze work, identify problems (e.g., errors, inconsistencies), proactively take appropriate action, and follow through to ensure resolution

• Strong knowledge and mastery of Lockton's policies, procedures, and system

• Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed

• Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines. Must be results-oriented with the ability to change priorities as needed.

• Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information

• Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner

• Ability to work outside of regular business hours as needed

• Legally able to work in the United States

This position may be eligible for annual discretionary bonus consideration.



This job description is intended to indicate the general nature and level of work performed by Associates in the role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of Associates assigned to this role.