Senior Account Manager-Employee Benefits
Chicago, Illinois
Employer: Lockton, Inc.
Industry:
Salary: Competitive
Job type: Full-Time
Job Summary:
Position Objective:
Lockton is seeking an experienced, dynamic client services professional in the Employee Benefits space, who will bring a fierce commitment to building relationships, exceeding client expectations, and pushing our Employee Benefits Practice to new heights in the marketplace. As a Senior Account Manager, you will be responsible for the servicing and marketing needs of Lockton clients, under the direct supervision of the Unit Manager/Team Lead and in accordance with Lockton procedures.
Responsibilities:
Requirements:
#LI-Hybrid
Position Objective:
Lockton is seeking an experienced, dynamic client services professional in the Employee Benefits space, who will bring a fierce commitment to building relationships, exceeding client expectations, and pushing our Employee Benefits Practice to new heights in the marketplace. As a Senior Account Manager, you will be responsible for the servicing and marketing needs of Lockton clients, under the direct supervision of the Unit Manager/Team Lead and in accordance with Lockton procedures.
Responsibilities:
- Effectively manage service/project plan timeline for each client as developed by the AE.
- Support AE in the scheduling and preparation of each Gate Meeting
- Request and manage receipt of all renewals from carriers.
- Prepare and manage “Client Renewal Workbook” and “Plan Summary Platform” for assigned accounts.
- Prepare RFPs for bid solicitation.
- Manage carrier/vendor responses and questions during bid solicitation.
- Clarify questions with carriers and Lockton AE
- Review and summarize proposals in RFP template.
- Notify carriers in a timely manner of final decisions once client has made final decisions.
- Initiate and manage all administration activity relative to implementing a new carrier.
- Contract reviews
- Implementation meetings/calls
- Carrier introductions
- Other
- Ensure all necessary contracts/documents are executed in a timely fashion.
- Review SPD, Certificates, Policies and Contracts for accuracy
- Prepare annual compliance calendar for clients.
- Provide updates and responses to employer compliance issues/questions as needed.
- Ensure internal compliance issues are addressed, including but not limited to:
- Service Agreements
- Broker of Record Letters
- Business Associate Agreements
- Compensation Disclosures
- Prepare routine claim summary/aggregate reports.
- Prepare and manage the employee communications material, including but not limited to:
- Enrollment Guides
- Annual Enrollment Meeting PowerPoint Presentation
- CEO Letters
- Announcements
- New Hire Guides
- Conduct employee meetings as needed.
- Prepare initial claim projections when appropriate using the PRISM tool.
- Work cooperatively with Financial Analysts and/or HRS team for the betterment of the client.
- Assume additional responsibilities from Unit Manager/Team Lead/Account Executives as appropriate.
- Ability to operate independently with clients on certain initiatives to relieve or create capacity for Team Lead or AE
Requirements:
- Five+ years of employee benefits experience at a consulting and / or brokerage firm.
- Strong project management experience.
- Experience presenting in front of a clients.
- Experience with servicing complex business transactions, such as acquisitions, mergers, and divestitures.
- Experience in marketing and servicing the employee benefit programs.
- Organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines.
- Strong knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook) or similar software applications
- Develop and maintain strong working knowledge of PRISM.
- Demonstrated analytical and problem-solving skills.
- Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility.
- Strong public speaking skills to present during Enrollment Meetings
- Willingness to delegate as appropriate
- Demonstrated understanding of when to proceed alone and when to involve the Account Executive, Unit Manager, Producer, and others.
- Demonstrated interpersonal communication and interaction with company personnel for favorable relationship management and account outcome.
- Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.
- Managing workflows proactively without AE interaction and in accordance with QA guidelines and demonstrated initiative to support AEs working in tandem for an efficient and effective product outcome.
- Ability to present proposals to clients in a professional manner.
- Ability to coach and mentor other Associates.
- Ability to consult clients on other Lockton services and insurance needs.
- Ability to analyze quotes for coverage adequacy.
- Personal presence to interface with insurance carriers' representatives
- Ability to travel by automobile and aircraft and stay for more than one day and night.
- Firm, fluent grasp of English language with above average verbal, written, and interpersonal skills to interact with Associates at all levels of responsibility.
- Legal right to work in the United States
- The desire to take on a leadership role both internally and externally at Lockton.
#LI-Hybrid
Created: 2024-08-27
Reference: 240004
Country: United States
State: Illinois
City: Chicago
ZIP: 60018
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