*Senior Administrative Support Specialist

Job Description

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Senior Administrative Support Specialist performs support-oriented job duties for the OSIS contract to support Oklahoma Child Support Services, Center for Business Excellence and Customer Service.

Duties include but are not limited to:

• Schedules various appointments for office personnel and ensures administrative details are completed.
• Receives incoming calls for office personnel and refers to appropriate person. Records messages or responds to caller with routine information. Serves as a contact person for other employees or the outside public. Provides information regarding location or availability of materials, resources, and services.
• Responsible for preparing correspondence. Reviews and responds to routine correspondence for the office personnel.
• Prepares various reports and makes copies and assembles materials.
• Plans and organizes meetings and programs.
• Performs related duties as assigned to successfully fulfill the function of the position.

Job Requirements

Required Education: High School Diploma or GED, AND:

• 24 months office, clerical, or administrative experience.

Skills:

• Knowledge of office procedures
• General office and customer service skills
• Knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
• Excellent interpersonal skills
• Ability to work independently and as a team player
• Ability to complete tasks in an efficient and timely manner
• Must be detail oriented for accuracy of data and information
• Ability to multitask, be organized, and self-motivated
• Ability to work in stressful situations
• Ability to communicate verbally and in writing

Certifications:

• None

Advertised Physical Requirements:

• Sit for prolonged periods.
• Communicate effectively and listens.
• Engage in repetitive motion. Use of computer and telephone.
• Stand, stoop, bend, and reach.
• Standard office environment.

Departmental Preferences:

• Experience with OU systems, processes, and procedures
• 12 months Customer Service experience with DHS Child Support Services
• Experience scribing for meetings
• Excellent written and verbal communication skills
• Experience with Excel
• Experience writing technical documentation
• Ability to work with sensitive and confidential information

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing .

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.