Senior Analyst, Finance Analytics & Revenue Management

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

Our Finance Analytics team plays a crucial role in supporting Mailchimp's strategic initiatives, business operations, and revenue management. We are seeking a motivated and energetic senior analyst to contribute to the ongoing success and evolution of our team. This role will support our established function in delivering valuable insights, driving business performance, and partnering cross-functionally to meet our organization's financial and operational goals.

As a FARM Senior Analyst, you'll lead strategic, data-driven decision making at Mailchimp. This is a fast-paced and high-impact role, where you will apply a variety of analytical/reporting techniques to conduct deep dive analyses on revenue performance, user acquisition/churn, customer behavior, and business trends. You'll partner with teams across the organization to integrate market research, customer feedback, product data, and cross functional roadmaps into your analyses. You'll incorporate these insights into tangible pricing and growth initiatives, helping to shape Mailchimp's strategic vision and 3-5 year growth plan.

Responsibilities

Finance Analytics

• Understand both quantitative and qualitative research and trends related to the business and actively leverage those insights to help teams make data-informed decisions
• Lead the development, improvement, and automation of reporting (e.g., Tableau & Looker dashboards, visualizations) on revenue impact and KPIs of cross-functional initiatives (e.g., revenue growth, upsell rates, cross sell rates, etc.)
• Continuously improve reporting and facilitate insight generation (i.e., highlighting and decomposing trends and drilling down to identify underlying drivers)
• Develop narratives and recommendations from analyses, build presentations, and present findings to business stakeholders
• Build relationships and provide analytical guidance to key business stakeholders and leaders
• Drive methodology iteration and build templates for common analysis projects
• Build analysis plans and plan out analysis for individual or team analysis projects

Revenue Management

• Using a combination of SQL and Excel, conduct revenue and pricing analyses to define new product pricing, promotional strategies, and calculate impacts of pricing changes
• Drive churn initiatives by quantifying customer churn, identifying churn mitigation opportunities, and advising cross functional initiatives on implementation