Senior Analyst-Compliance

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Comms & MarTech Experiences (ECMX) enables high quality, innovative marketing through marketing campaign consultation & execution; and developing best-in-class products & processes which modernize the end-to-end marketing ecosystem. The Comms Compliance Review (CCR) team within ECMX is responsible for consulting with marketing content creators, helping them develop effective and compliant advertising, and ultimately reviewing and approving marketing creatives to ensure they conform with all applicable regulations, legal requirements, Brand guidelines and internal policies.

How will you make an impact in this role?

Training is an important part of the program to prevent risk by ensuring that new and tenured Reviewers are knowledgeable of all the regulations, legal requirements, policies and internal procedures that apply to US Marketing. CCR is seeking a candidate who will be responsible for the onboarding and training of new Reviewers, as well as continued education of tenured Reviewers. Key responsibilities include:

• Onboard new hires and set up their permissions and system access
• Maintain a comprehensive training curriculum, which includes training on US Marketing regulations, systems and tools, and internal processes. Update or create new training modules when processes change. Identify opportunities to enhance the training curriculum.
• Facilitate end-to-end learning program. Perform calibration exercises to test learners' performance before graduating the training program.
• Track and report on all training completion and calibration performance
• Provide ongoing performance coaching to learners during and after training, and provide coaching for improvement when needed
• Provide status updates to keep leadership informed of training progress, performance, and key insights
• Ensure training graduates meet minimum quality standards

Minimum Qualifications

• 2+ years of marketing operations, advertising, quality assurance, legal and/or creative review experience
• Familiarity with Amex Card and Banking products and services
• Bachelor's degree or equivalent work experience
• Ability to flex facilitation style and methodology based on learner needs
• Expertise with Webex and Confluence
• Proficient in Microsoft PowerPoint, Excel, Word and Adobe Acrobat

Preferred Qualifications

• Experience with systems and tools used in the Marketing Compliance Review process (ex: meridian, marketing force, Marketing Digital Asset Manager)
• Experience working with hybrid/virtual teams and leadership
• Experience in coaching or training. Proficient in the application of performance coaching techniques
• Strong decision making, analytical and problem-solving skills
• Extreme attention to detail and organization, with the ability to retain and enforce a complex set of advertising compliance requirements
• Strong leadership skills and strong customer focus with emphasis on consultation and collaboration
• Ability to manage multiple tasks, take on new responsibilities and prioritize work in a dynamic, deadline intensive environment
• Strong work ethic and personal accountability

Qualifications

Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.