Location: Remote

Department: IS Information Technology Svcs

Work Type: Full Time, Salaried

Shift: Shift 1/ to

Minimum to Midpoint Pay Rate:$104,796.60 - $136,198.40 / Annual

Remote Position (FL Only) This is a remote position incumbents, who reside in Florida only, may work at home. There may be occasional situations that require work to be performed on-site at an assigned Lee Health location.

Summary

Responsible for:

• Incident resolution
• Customer support for all live ServiceNow modules
• Request evaluation and completion
• Participation in ServiceNow system upgrades and/or patches
• Propose and lead small, mid, or large-sized optimization efforts
• Support and assist in development of ITSM Team, specifically with regard to mentoring more junior colleagues
• All ServiceNow JavaScript work including technical integration and customizations
• Lead ServiceNow module implementations in collaboration with ServiceNow and any partnered vendor(s)
• Managing HI portal tickets with ServiceNow
• Building & Fostering inter and intra-departmental relationships

Ongoing Projects:

• Certificate Inventory and Management
• Forecasting for Projects (Discovery)
• Upland RightAnswers migration to ServiceNow KB
• ServiceNow Washington Upgrade

Upcoming Projects:

• Agent Chat, Agent Workspace, and Virtual Agent
• Release Management

Educational Requirements:

Bachelor's Preferred

Additional Requirements:

Will accept 10+ years of experience in lieu of degree

Experience Requirements:

10+ years of experience as a ServiceNow Administrator

In particular, significant experience with at least 4 of the following areas is required:

• ITSM - Asset Management
• ITSM CHG/INC eBonding w/ External Vendor
• ITSM CMDB/CSDM
• ITSM Mobile Agent
• ITBM Agile Management
• ITBM Demand Management
• ITOM Certificate Inventory & Management

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements:

Certified ServiceNow Administrator (CSA) Preferred

Other Requirements

This position requires good listening skills, expert analytical skills with the ability to recognize and solve the most complex problems and respond accordingly. Serves as a mentor for team members in the areas of work ethic, values, and customer service while demonstrating genuine concern for patients and the community. Develops and maintains effective relationships and communications with all IS leaders, IS staff, and other organization leaders and staff. Assumes other duties as assigned.

US:FL:Fort Myers