Senior Associate-Digital Product Management, Communications Capabilities

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At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

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This position is part of the Enterprise Communications & MarTech Experiences (ECMX) team, which is a global organization that sits within Enterprise Digital & Data Solutions (EDDS). It is American Express' marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

This role is an exciting opportunity to join the Enterprise Comms Capabilities team within ECMX. The team is focused on building customer centric digital experiences and deliver business outcomes through innovation and optimization. This role will focus on the strategic priorities for our frictionless journey capabilities platforms.

Journey Capabilities is a global suite of capabilities that supports many enterprise business priorities optimizing customer acquisition and loyalty journeys through frictionless landings on web and mobile app. This Associate/Sr. Associate will be passionate about digital product development and will work with partners across global Product, Technology, Operations and business partners to deliver new capabilities that enhance customer digital experience at scale, increase customer satisfaction and drive revenue.

The ideal candidate for this role will be highly customer centric strategic thinker, able to drive innovation based on deep insights to customer needs. She/he will be an outcome focused fast learner who enjoys a fast-pace environment, and a strong collaborator who can inspire and engage stakeholders about the potential of our solutions to meet each partner's needs and support the ongoing transformation of Journey Capabilities.

This role reports to Sr. Manager, Enterprise Communications Capabilities.

Responsibilities

• Develop deep understanding of Journey Capabilities and user feedback through partnership with Marketing, Mar Ops teams and other cross-functional product and tech teams
• Drive the roadmap, prioritization, and end to end product development for new product enhancements.
• Understand the technology landscape of comms platforms and deliver digital innovation.
• Build strong, collaborative relationships with key cross-functional partners across AXP's Global Consumer and Commercial Services organizations (including Marketing and Servicing teams) to successfully communicate product vision & roadmap
• Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria
• Partner with product, marketing and servicing teams to assess incidents, come to a clear resolution and see the solution through.
• Leverage user feedback tools to identify user challenges in existing journeys, then translate them into actionable enhancements to the product
• Contribute strategic insights & forward-thinking to continuously evolve and improve the product offering and value proposition.
• Partner with Analytics to define metrics and measure outcome.
• Support the creation of presentation materials (e.g., decks, talking points) that communicate the Comms Capabilities strategy and outcomes

Minimum Qualifications

• Experience working in digital product development with experience launching digital experiences from start to finish.
• Passionate about digital products
• Ability to manage multiple stakeholders (and time-zones) across the US, EMEA, APAC and more.
• Desire to have fun and work on a fast-paced, high performing team
• Skilled in Agile product development methodologies and comfortable with collaboration tools.
• Leads work with an external perspective and keeps up with industry trends
• Experience with Product Management in a matrixed, digital organization with a focus on working cross-functionally with stakeholders to communicate and evangelize product vision
• Global and cultural mindset; experience working with international teams and time zones
• Identifies as a self-starter and has a track record of delivering high-quality work in a structured, methodological manner
• High degree of accountability, integrity, and conscientiousness
• High intellectual curiosity, with excellent critical thinking and problem-solving skills
• Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change

• Excellent verbal, written, presentation, and interpersonal communication skills; strong expertise in business writing
• Keen attention to detail
• Highly organized, familiarity with project management techniques, frameworks, and tools
• A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration
• Bachelor's degree

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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