Senior BMC Discovery Administrator

Responsibilities for this Position
Location: USA TX Home Office (TXHOME)
Full Part/Time: Full time
Job Req: RQ184348

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:
Other

Job Family:
Systems Administration

Job Qualifications:

Skills:
BMC Atrium CMDB, BMC Discovery, BMC Helix
Certifications:

Experience:
17 + years of related experience
US Citizenship Required:
No

Job Description:

Seize your opportunity to make a personal impact as a Senior BMC Discovery Administrator providing technical delivery and management of innovative, reliable, and responsive IT services for a federal government customer. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Senior BMC Discovery Administrator, you will implement and leverage the capabilities of BMC Discovery and the BMC Remedy IT Service Management suite developing workflows, data forms, reconciliation and normalization jobs, and discover patterns to implement and maintain a fully functioning CMDB. The exciting opportunity will support private cloud and virtualized hosting services for an enterprise implementation for the customer. Hosting services are provided through two geodiverse, remotely managed data centers.

HOW A SENIOR BMC DISCOVERY ADMINISTRATORWILL MAKE AN IMPACT

• Install, configure, and administer BMC Discovery appliances and proxy/outpost servers in production and development environments

• Configure, implement, analyze, and report on BMC Discovery scans

• Perform BMC Discovery administration tasks such as user account administration, TKU, and operating system updates, appliance backups, and maintain proxy/outpost servers

• Proactively monitor space usage, deleting log files, and correcting errors on BMC Discovery

• Fully integrate BMC Asset Management with BMC Discovery to maintain the currency and accuracy of the IT asset database with routine BMC scan results

• Design and implement business rules and workflows to configure or modify BMC Discovery, Atrium CMDB, and Asset Managementto meet requirements

• Develop solutions to complex technical issues utilizing Remedy modules, including CMDB, Service Level Management (SLM), and Service Request Management (SRM)

• Implement enhancement requests and defect corrections following formal Change Request Management process

• Coordinate and preform application upgrades in partnership with vendor and customer

• Perform other duties as assigned to meet contract, company, and department goals and objectives

WHAT YOU'LL NEED TO SUCCEED:

Education and Experience:

• Master's degree and 15 years of experience or Bachelor's degree and 17 years of experience

• 5+ years of experience with BMC Discovery, Helix/Remedy ITSM, and Atrium CMDB

• BMC CMDB Associate certification preferred

• BMC Discovery Professional certification preferred

• BMC Helix ITSM Associate certification preferred

Preferred Technical Skills:

• Experience with administering, customizing, and deploying the Remedy Action Request System 9.x, ITSM suite to include Smart IT

• Ability to use CMDB Normalization and Reconciliation to bring together multiple data sources

• Integrate data points through DB connections, BL2Atrium, and Web API into CMDB datasets. Such as with BMC Discovery, VMware, BMC BSA

• Experience with the Smart IT and Smart Reporting to create, distribute effective, actionable reports, and user interface

• Ensure a high level of data accuracy and normalization. Integrating foundational data. Documenting and mapping the CMDB structure and data integrations

• Service mapping, entering business data, and building relationships in the CMDB

• Experience integrating process and functional area: Change Management, Asset Management, Service Desk, etc

• Ensuring all the information is protected, backed-up, and performing recovery operations

• Experience customizing Remedy and Smart IT forms, and workflows

Security Clearance Level:

• Ability to pass government background investigation

Required Skills and Abilities:

• Enjoys a fast-paced environment

• Excellent customer service skills

• Able to work and interact with others in a structured / team environment

• Accuracy and attention to detail, must have organizational skills

• Independent problem solver with troubleshooting, decision making and analytical skills

• Requires limited supervision

• Self-motivated

• Self-starter

• Time management skills

• Flexibility and adaptability to handle competing work demands

• Verbal and written communication skills

• Demonstrated ability to communicate to nontechnical audience on technical issues

• Demonstrated ability to communicate on a technical level to a technical audience

• Ability to work flexible hours and be on-call

Location:

• Remote, occasional travel may be required (

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

Please note: we are not able to offer work visa sponsorship for this role.

The likely salary range for this position is $142,324 - $192,556. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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