Senior Cashier Receptionist

Description: Job Summary:

Under the supervision of the site support supervisor and department manager, the Senior Cashier Receptionist directs, checks, reviews, assigns, coordinates, and reports on the daily activities of the cashier/receptionists. Serves as liaison between support staff and professional staff. Performs cashier/receptionist and limited administrative clerical support functions as outlined below:

Essential Functions:

• Register and admit patients to service areas.


• Secure information necessary for preparation of required forms


• Collect appropriate fees, verify charges from fee schedule, issue cash receipts, prepare charge slips, and balance cash receipts


• Receive patients for various clinic examinations


• Relay instructions to patients in preparation for examinations


• Maintain required patient statistical records.


• Verify patients' Health Plan eligibility and answer telephone and routine questions


• In addition, this position directs, checks, reviews, assigns, organize and coordinated the work of other employees within the area of assigned responsibility, and under the direction of the Support Supervisor and Site manager.


• Also, the senior person reports on the work performance of other employees as required.


• Other duties as assigned consistent with department exceptions and needs.


• Regulates and maintains patient appointment schedules within the Diagnostic Imaging Department in an efficient and organized manner, following set protocols and procedures related to patient appointment types, preparation, etc.


• Demonstrates knowledge of all activities performed in the reception section. Registers patients for appointments and completes all pertinent paperwork. Maintain knowledge and awareness of safety conditions, procedures and practices.


• Uses computerized systems to maintain imaging appointments - registers and performs other related duties as necessary. Demonstrates effective use of PARRS, MRMS, Reg Plus, and TRRS.


• Answers the telephone and explains department procedures (does not make appointments over the phone unless the request slip is on file in the department). When necessary, verifies appointments, provides efficient and quality patient care.


• Orients and assists in training new employees for reception desk.


• Follows fee collection procedure using Reg Plus.


• Maintains assigned workstation in an orderly and clean condition with sufficient supplies. Reports equipment breakdowns to the proper authority. Notifies Environmental Services of housekeeping issues. Maintains a high standard of personal hygiene and professional ethics.


• Adheres to the department dress code.


• Attends in-services and staff meetings to improve and maintain current knowledge of departmental functions, policies and procedures. Attend selected meetings with professional staff as support services representative. Report out to support staff about changes in department protocols or procedures, solicits input from support staff and reports to supervisor.


• Must demonstrate excellent services skills exhibited by courtesy, cooperative spirit and tact when interacting with employees, visitors and patients. Performs any other duties as required. Exhibits a high degree of tact and willingness to learn.


• Requires ability to perform under stress and deal skillfully with difficult patients. Is knowledgeable about all types of appointments (preparations, how long exams take, schedule guidelines).


• Reads clinical information and schedules appropriately. Schedules patients with requests from physicians. Explains all procedures and preparation to patients. Ensures pre-pulls are accomplished two (2) days prior to procedure and/or appointment and call patient to remind schedule appointment, co-pay and expectation. Also assure all orders are signed a day ahead of time.


• Orders supplies attending to budgetary constraints. Monitors department stock and, with department supervisor, examines non-payroll budget and utilization reports, organizes and tract utilization of supplies forecast supply ordering needs. Prioritizes department spending on supplies to remain within budget.

Grade: 04S

Basic Qualifications:

• Six (6) months working experience with emphasis on secretarial skills.


• Excellent communication and interpersonal skills necessary to deal effectively with a diverse group of internal and external customers.


• Working knowledge of computer application to include Windows 2007 / Windows 10 is required.


• Must be able to perform varied clerical duties involving a degree of independent judgment, speed and accuracy.


• Other qualifications as outlined in the collective bargaining agreement.


• Typing 30 WPM


• Basic Computer Skills testing


• Experience with front and back office (registration /phones/consult management) preferred.


• Has context menu

Primary Location: California,Scotts Valley,Scotts Valley Medical Offices I
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri *Primary location is SVM but may be required to float to any SCC location based on operational need.
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West
Job Level: Entry Level
Department: Scotts Valley Medical Offices - Med Ofc Adm-Gen Central Svcs - 0206
Pay Range: $33.56 - $35.31 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 50 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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