Senior Claims Representative - Short Term Disability - National Remote

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.SM

This position is full-time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. It may be necessary, given the business need, to work occasional overtime.

We offer 8 - 12 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Individuals in this position are responsible for managing a caseload of initial liability and ongoing Short Term Disability claims.
• They will effectively and professionally utilize sound judgment, technical knowledge, communication skills, and focused resources (medical, vocational, legal, etc.) to manage claims to appropriate conclusion in accordance with applicable internal and external regulations, policies and procedures.
• Demonstrate role model behavior regarding the core values of Integrity, Compassion, Relationships, Innovation, Performance
• Demonstrate a positive attitude
• Be accountable
• Consistently meets established productivity, schedule adherence, and quality standards
• Treat everyone with dignity and respect
• Demonstrate Open and Honest Communication
• Remain available / approachable
• Understand UnitedHealth Group's Pay For Performance culture

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of work experience
• Must be 18 years of age OR older
• 2+ years of previous short term disability experience
• Ability to work any shift between the hours of 8:00 AM - 5:00 PM including the flexibility to work occasional overtime based on business need

Preferred Qualifications:

• FML and / OR Worker's Compensation claims experience
• Knowledge of medical terminology

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrates ability in customer service issue resolution and relationship building
• Demonstrate comfort utilizing multiple computer systems / applications, including Microsoft Office products
• Ability to make timely, confident decisions based on available facts
• Communication skills, including the ability to listen objectively and articulate the facts of an issue verbally and in writing
• Organizational skills
• Conflict resolution skills
• Ability to take direction; respond to requests and feedback
• Work effectively and partner with others to contribute to a team environment
• Demonstrate initiative and willingness to learn new tasks
• Motivated to work independently and remain focused on the task(s) at hand in the face of shifting obstacles to complete assigned tasks
• Ability to multi - task and shift priorities quickly, professionally and positively to accommodate urgent tasks and to reach team, business area, and corporate goals
• Appropriately apply policies and procedures to ensure successful compliance with internal and external guidelines
• Ability to interact professionally with all internal and external customers, including peers, members of management, members of other business areas / segments, attorneys, etc

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

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