Senior Consumer Affairs Specialist, CG-0301-13/14 (FPL 14)

Summary

This position is located in the Division of Depositor and Consumer Protection, National Center for Consumer and Depositor Assistance, of the Federal Deposit Insurance Corporation and provides support in the areas of program and policy development and review, and participates in decision-making, relating to emerging deposit insurance coverage issues affecting the Division and FDIC nationwide.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

This position is open to current FDIC permanent employees with competitive status eligibility.

Duties

At the full performance level, major duties include:

• Serves as subject matter expert for the Division on a broad range of complex deposit insurance coverage issues. Serves as a resource for Division staff, providing assistance and guidance on complex and unusual insurance coverage questions.
• Assists the supervisor and other senior Division management in the development of educational and outreach programs and coordination of operating policies and procedures related to the work of the Deposit Insurance Outreach Section. Serves as a senior subject matter expert for the development and enhancement of computer-based systems, tools and resources that are critical to the effective operation and management of the FDIC's deposit insurance outreach program.
• Develops detailed and authoritative written guidelines, manuals and other resource materials designed to provide senior bank managers and sophisticated bank customers with a clear and comprehensive understanding of how the FDIC's rules for insurance coverage apply to complex deposit account structures.
• Makes presentations to senior bank representatives and industry trade groups concerning FDIC deposit insurance coverage and FDIC systems, tools and products designed to support the operations of insured institutions. Conducts and participates in formal training seminars and other outreach activities to educate bankers, representatives of government and business organizations, consumer groups, and others about FDIC insurance coverage and FDIC systems, tools and resources that are part of the FDIC's deposit insurance outreach program.
• Develops and maintains professional contacts and working relationships outside the agency and the Division to assist in the gathering of information to research and evaluate issues and trends, and develop strategies for meeting the goals and objectives of the organization.
• Participates in developing and revising consumer affairs policies, procedures and guidelines. Assists with activities of the Washington Office and the Consumer Response Center relating to the administration and review of time-sensitive correspondence and complaints and inquiries assigned to Washington and the regions, including those involving fair lending and unfair and deceptive practices. Assists with the section's quality review process regarding the investigation and response to complaints and inquiries. Researches issues and analyzes complaint data for use in drafting policies and procedures, management reports, briefing papers or draft recommendations. Analyzes trends in complaint data and prepares reports for division management.

Requirements

Conditions of Employment

Completion Of Financial Disclosure May Be Required.

Minimum Background Investigation (MBI) required.

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.

Grade 13: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG-12 grade level or above in the Federal service. Specialized experience is defined as experience providing technical expertise on Deposit Insurance laws, programs or regulations; producing reports from a database management system; and developing guidelines, manuals or other informational tools related to Deposit Insurance and federal consumer protection law.

Grade 14: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG-13 grade level or above in the Federal service. Specialized experience is defined as is experience providing technical expertise on Deposit Insurance and federal consumer protection laws; reviewing data from inquiries related to deposit insurance issues for potential problems or trends; and developing written guidelines, manuals or other outreach materials and tools related to Deposit Insurance including brochures, manuals, guides, and requirements for the Electronic Deposit Insurance Estimator (EDIE).

Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.

Education

There is no substitution of education for the experience for this position.

Additional information

Selectee(s) for this position will be required to report to their duty station office two days per week.

To read about your rights and responsibilities as an applicant for Federal employment, click here.

If selected, you may be required to serve a probationary or trial period as applicable to appointment type.

Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
  
  To find out more, click here.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.

Top ranked candidates will be referred to the selecting official for further review and consideration.

The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.

1. Knowledge of the FDIC's deposit insurance outreach program.
2. Ability to develop business relationships to promote teamwork.
3. Ability to produce technical reports to relate findings that identify problems and solutions.
4. Knowledge of banking operations including the environment affecting consumers and the banking industry.
5. Ability to communicate in writing.
6. Ability to communicate orally.
7. Ability to lead multiple projects including coordinating and overseeing staff to accomplish assignments.

You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.

You may preview questions for this vacancy.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
  
  To find out more, click here.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
  
  FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
• How to Apply
  
  To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
  
  Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
  
  To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.
  
  You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
  
  Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
  
  Agency contact information
  
  Amber Hiscock
  
  Phone
  
  781-794-5782
  
  TDD
  1-800-925-4618
  Fax
  000-000-0000
  Email
  
  ahiscock@fdic.gov
  
  Address
  
  Federal Deposit Insurance Corporation
  
  FDIC Human Resources Branch
  
  3501 Fairfax Drive
  
  HRB (PA-1730-5007)
  
  Arlington, Virginia 22226
  
  United States
  
  Next steps
  
  The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
  
  You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:

FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

How to Apply

To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.

Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.

To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.

You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.

Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

Agency contact information

Amber Hiscock

Phone

781-794-5782

TDD
1-800-925-4618
Fax
000-000-0000
Email

ahiscock@fdic.gov

Address

Federal Deposit Insurance Corporation

FDIC Human Resources Branch

3501 Fairfax Drive

HRB (PA-1730-5007)

Arlington, Virginia 22226

United States

Next steps

The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov

You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request