Senior Customer Analytics Engineer

An employer is looking for a Senior Customer Analytics Engineer in the Plano, Tx area. You will initially be joining the clients analytics group to support a number of customer data reporting requests tied to their CRM and loyalty programs. You will support multiple projects in this space that are ongoing and leverage Tableau to produce new dashboards reflecting customer data/ metrics. You will evaluate loyalty data related to breakage rates, points program and support these data processes to identify areas for efficiencies and improvements. You will own this reporting space and act as the lead for any customer analytics requests or net new dashboards. Additional tasks may include python scripting, curating/ optimizing audiences for loyalty programs and evaluating the CRM and loyalty effectiveness through customer data.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

7+ years experience in customer analytics and reporting
Strong background in building customer data dashboards in Tableau
Experience with CRM systems (Braze), loyalty programs and customer data platforms
Extensive SQL and Python skills
Experience building processes, efficiencies and automation around reporting/ analytics

Nice to Have Skills & Experience

GA4 experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.