Senior Customer Service Representative

100% in the office

7:00a.m.-4:00p.m. or 8:00a.m.-5:00p.m.

Direct Hire

$75,000-$80,000

Qualifications:
• Bachelor's degree or Associate's degree in Business Administration, Management, or a related field.
• Extensive experience in customer service management, with a focus on international operations.
• Strong understanding of cultural nuances and customer service practices across different regions.
• Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Strategic thinker with the ability to develop and execute customer service strategies aligned with business objectives.
• Proficiency in CRM software and other relevant tools for customer service management.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Leadership abilities with a track record of building and motivating high-performing teams.

Preferred:
• Fluent in multiple languages (preferred but not required).

• Prior experience with Salesforce or any CRM System.

Job Duties:

• Following up with customers via email and phone in a timely manner and with professionalism.
• Processing purchase orders
• Communicating with customers on orders, shipments, inventory, quote requests and import and export regulations.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.