Senior Customer Support\/Account Representative - Level 2

Job Summary: 

The Senior Customer Support/Account Representative will handle incoming phone calls related to service inquiries for Client's accounts. 

The representative will be responsible for addressing client concerns with high accuracy and efficiency, while consistently meeting performance metrics. 

The role will involve providing support for Client's Cash Management products and services, Client's Online (client website), Mobile app support, and general account or financial inquiries. 

This position requires a professional, client-focused individual who thrives in a fast-paced, dynamic environment.




Key Responsibilities:

• Respond to incoming service inquiries from clients regarding various account-related issues.
• Provide functional support for Client's Cash Management products, online platforms, and mobile applications.
• Ensure a high level of accuracy and efficiency in responding to client calls.
• Maintain and meet department performance metrics consistently.
• Work collaboratively in a fast-paced, team-oriented environment.
• Adapt quickly to changes and multi-task in a busy financial services center.

Required Qualifications:

• Ability to work effectively in a fast-paced, high-pressure environment.
• Strong multitasking skills and adaptability to change.
• Proven track record of professionalism and commitment to delivering world-class client service.

Preferred Qualifications:

• A college degree is preferred.
• Previous experience in a contact center or customer service environment, particularly within financial services.