Senior Deal Desk Analyst

Your opportunity
More than fifteen years ago, New relic established an entirely new market with the first Saas full-service application performance management, an offering previously available only through on-premise enterprise software. We are disrupting a multi-billion dollar software market and having fun doing it! Our customers are a broad range of tech companies - from start-ups to global Fortune 50 enterprises - all of who depend on us for the performance of their web and mobile applications.

What you'll do

• You will provide business insight, pricing and product knowledge, as well as analytical support to Sales, including customer interaction, for large, complex, non-standard transactions.
• You will cultivate and sustain strong working relationships with pivotal business partners (e.g. Finance, Legal, Support, etc.) to help facilitate the review and approval process.
• You will accurately process orders using the company's internal CRM system
• You will work with cross-functional teams (e.g. Legal, Finance, Product, etc.) focusing on complex pricing/commercial terms and providing options to provide the means to Sales to address and surmount customer objections while enhancing revenue/bookings.
• You will work on preparing and reviewing a variety of order forms with differing levels of complexity for accuracy, while ensuring all required approvals, such as discounts and contractual terms, are obtained and clearly documented as well as being fully aligned with New relic's internal policies
• You will deliver ongoing education and training to ensure Sales understanding of compliance with non-standard deal processes.
• You will identify potential training issues and harmonize with Sales Enablement to develop & communicate said issues to all necessary business functions.
• You will safeguard and manage data quality in SFDC for all proposed and closed quotes/deals. This includes but is not limited to customer entitlements, new deal logs, commission levels and deal amounts, ensuring that all transactions adhere to internal revenue recognition policies and operational guidelines.
• You will plan and coordinate all necessary training documents and presentations for enw sales hires.

This role requires

• 3+ years experience (in a high-tech environment, in a Finance/Operations role).
• Experience of data analysis, modeling and/or financial analysis.
• Proficiency with Salesforce.com and MS Excel is highly recommended.
• Strong communication, organizational and problem-solving skills
• Bachelor Degree in Business or similar.
• Experience with Zuora and SalesForce CPQ preferred