2024 Senior Director of Professional Services - Public Safety

Tyler Technologies is seeking an experienced Senior Director of Professional Services for the Public Safety division . The role of the Senior Director assumes responsibility for all aspects of the division's services delivery portfolio, to include project management, configuration and implementation , training, technical delivery services and data conversion practices . The main objective of the position is to ensure the professional services team delivers a market-leading suite of offerings with the highest degree of quality while meeting financial and client outcomes.

Location
Troy, Michigan

Travel
10-25%

Responsibilities

• Manages the day-to-day operations of the professional services organization, providing leadership, communicati on to optimize project delivery and time to value for clients.
• Full profit & loss responsibility for the professional services organization, to include expense management, services revenue, multi-quarter forecasting, and contractual compliance
• Continue to build and develop an organization that can dynamically scale with a rapidly growing sales channel.
• Acts as Executive Sponsor for various projects for executive oversight and leadership as well as gaining insight for future improvements.
• Embraces cloud project delivery as a differentiated client experience and leads teams through this on-prem to cloud transformation.
• Partners with sales leadership during pre-sales for project presentations and/or contract negotiations as well as to p rovide a warm transition for new customers from the sales phase to the implementation phase .
• Recruit, lead, build, cultivate and manage best-in-class customer services teams.
• Delivers performance feedback, reviews, and development for the department
• Establishes and maintains an effective system of communication throughout the organization and ensures clear communication of strategy to teams .
• Foster s a proactive-based collaborative culture enabling the team to deliver implementations and with more efficiency and with a high degree of customer communication and interaction.
• Foster a culture of accountability, client focus and discovery, and growth
• Performs other job-related duties and responsibilities as may be assigned from time to time

Qualifications

• 10+ years of services team management experience within a software company.
• A minimum of a B.S. or B.A. degree or equivalent experience is required.
• Has worked for a software company with similar complexities associated with licensing agreements, sales model.
• Has 3+ experience in leading delivery of software solutions in the cloud.
• Proactive & creative problem-solving skills and ability to evaluate options, analyze complex problems, present possible solutions in a simple, easily understood manner.
• Implement best practices, and continuous process improvement via establishing/measuring key performance indicators and tracking mechanisms.
• The ability and willingness to make tough calls and, if necessary, take tough actions to further the business.
• Action oriented and willing/able to function in a continually transforming environment.
• Clear thinker, with a structured approach to identifying and solving problems.
• Technically proficient, willing and able to dive deep into the details if necessary.
• Understands and values the use of technology for optimal effectiveness
• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service

Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .