Senior End- User Support Specialist

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Leidos is seeking a Senior End- User Support Specialistlocated in the Camp Springs, MD area to work in a hybrid (in-office and remote) work environment (subject to change) in support of a federal agency. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth.

Join us and make a difference!

In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.

Primary Responsibilities:

• Reports to Help Desk Supervisor/Senior User Trainer or Application Manager. Assists in setting up and operating end user support program for major applications in support of specific projects.
• Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.
• Develops training course outlines and agendas.
• Establishes training facilities and schedules.
• May supervise work of teams of user support staff, such as help desk staff. Organizes, prepares, schedules and conducts training sessions.
• Prepares training approach and materials.
• Arranges for use of training facilities, for access to appropriate applications, etc.
• Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.

Basic Qualifications:

• DoD 8570 IAT Level 1 certification
• Bachelor's Degree in Computer Science, Engineering, Computer Information Systems, Information Technology, or related field; additional years of experience in lieu of degree.
• A minimum of 2+ years of prior or relevant experience troubleshooting computer software and computer hardware and/or peripheral related problems, performing supervisory or team lead duties, working in customer service environment, including knowledge of PC technologies and applications, ITIL and ITSM framework and processes.
• A minimum of 2+years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected - at least one year must be experience with the specific applications being supported.
• Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Proficient in Government's word processing, spreadsheet, and email systems.
• Excellent oral and written communications skills
• Must be a U.S. Citizen and able to obtain and maintain a Public Trust clearance.

Preferred Qualifications:

• Supervisory experience
• Experience with Government office automation environments
• A minimum of 1+ years of experience in automated litigation support
• Certification in eDiscovery program
• Current Public Trust or higher security clearance

Original Posting Date: 2024-09-24While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $55,250.00 - $99,875.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
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Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.