Workstyle: This position is strictly HYBRID in one of our office locations in St. Pete, FL; Memphis, TN; Southfield, MI

Job Summary

As part of our IT Communication Services team, this Senior Engineer will analyze business requirements and problems and drive research to design quality technical solutions that support our enterprise phone system (automating and developing programs). As part of a development technology team, individual analyzes business requirements and problems and drives research to design quality technical solutions. This individual will be involved in portions of the full systems life cycle (based on experience/skills) and is responsible for designing, coding, testing, implementing, maintaining and supporting application software that is delivered on time and within budget. Handles complex problems independently and demonstrates analytical thinking. Is able to make judgements and recommendations based on the analysis and interpretation of data.

Essential Duties and Responsibilities

• Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.

• Makes recommendations towards the development of new code or to reuse of existing code.

• May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.

• May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Remains current with new technologies.

• Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.

• Participates in software system testing and validation procedures, programming and documentation.

• Provides technical advice and assists in solving programming problems.

• Writes and/or reviews system specifications, including output requirements and flow charts.

• Assists in preparing project plans using project management tools.

• Reviews test results; documents test activities, and records remedial actions.

• Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.

• Performs other duties and responsibilities as assigned.

Qualifications:

Qualifications - External

Knowledge, Skills, and Abilitie

Knowledge of and Skill in

• Intermediate level knowledge of the following:

• Workflow automation fundamental

• Project/team specific development languages.

• Go, Python, Javascript, Resolve

• Project/team specific development skills.

• Agile development practice

Ability to

• Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

• Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

• Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.

Education/Previous Experience

• TYPICALLY requires a Bachelor's degree; 3 years of relevant experience. May have one or more technical or business-related certifications.

Highly Desired:

• Coding skills in Go, JavaScript, Python, Angular, Powershell

• Experience with System Center Orchestrator, Resolve

• IaC - Infrastructure as Code development

• ServiceNow Developer experience

• Automation processes and tool

• Familiar with DevOps automation and deployment processes and standard

• Workflow automation fundamental

• Agile development practice

Licenses/Certifications: None

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcome

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm